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Job description

We are looking for a Customer Sales Associate to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, responding to inquiries in a timely manner, and resolving customer issues.

The ideal candidate needs to be a people-person and a relationship builder, dynamic and not afraid to pick up the phone. You will be generating conversations and will need to be able to stay motivated.

Responsibilities:

• Handle customer inquiries and complaints in a professional manner.
• Identify customer needs and provide solutions.
• Provide accurate information about products and services.
• Maintain customer records and update customer information as needed.
• Resolve customer issues in a timely manner.
• Follow up with customers to ensure satisfaction.
• Identify opportunities to upsell products and services.

You will be:

• A friendly individual who is a collaborative team player and offers a flexible, mature and self-organised approach, with the ability to use initiative.

• Excellent written and oral communication skills, coupled with the interpersonal skills to influence and persuade both internally and externally.

• Ability to work under pressure, prioritise workloads and meet deadlines.

We offer a competitive salary and benefits, including sales incentives and a staff discount.

Job Type: Full-time

Salary: £23,825.00-£25,729.00 per year

Benefits:

• Additional leave
• Company events
• Free or subsidised travel
• On-site parking
• Transport links

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: One location