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Job description

King’s College Hospital NHS Foundation Trust is recruiting for an experienced Senior Telecommunications Engineer to join the existing team of seven onsite engineers.

The telecoms team is responsible for supporting the voice network infrastructure and end user telephony devices across all of the Trusts sites, both in and out of hours. It is a multi-site role, and you could be asked to work on any of the sites depending on business needs

The Telecoms Team support a mixture of more than 10,000 VoIP and TDM extensions across all platforms.

Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The job holder will be able to diagnose and clear faults on telephone exchanges, external lines and internal cables to maintain the stability of the telephony infrastructure

And pro-actively monitor complex and diverse systems to ensure this. Duties will include management of applications for

Voicemail, call logging and bleep / paging as well as the installation, allocation and activation of data and telephone outlets in any area within the Trusts sites.

Ensuring adherence to agreed policy, procedure, and SLAs at all time.

Using experience and knowledge will enable the post holder to offer competent technical advice and assistance to user departments and departmental system managers and liaise with external companies concerning telecom issues and managing faults. This could include providers such as BT, Gamma, Mitel, Daisy, Netcall.

Supervision of engineers employed by the Trust and any 3rd party staff working on Trust communication equipment is part of the role, as is maintaining accurate records of all system configurations changes including installation and de-installation work, some of which will be highly complex.

Training of Trust Staff to set up and use intricate telephony applications, i.e. ACD groups, and writing documentation, such as SOPs, as required.

Mandatory 24/7 on-call is required as part of the team across multiple sites to diagnose and clear system faults either onsite or remotely as they occur, including liaising with 3rd parties out of hours.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Diagnose and clear system faults as they occur, maintaining the stability of the telephony infrastructure. Pro-actively monitor systems to ensure this

• Be available to give expert technical advice and assistance to users, departments and departmental system managers.
• Provide first line maintenance of the multi system telephone exchanges, multi-site and any additional external and internal line plant
• Liaise with external companies on appropriate telecom issues to report faults etc. This will include BT, Gamma, Mitel, Daisy, Netcall and others.
• Supervise any engineers employed by the Trust and to supervise any 3rd party staff working on Trust communication equipment.
• Maintain accurate records of all installations and de-installation work.
• Training of end users of complex telephony systems as well as handset usage.
• Responsible and ensure that the day-to-day monitoring of the Trusts complex and diverse Telephony systems Mitel, ISDX and MD110

Netcall Liberty is running at optimum performance and make highly complex changes to the configuration as required. Call centre application

• Responsible for the correct operation of the Trust-wide voicemail, call logging and bleep / paging systems.
• Can work across functions, telecommunications, data, and voice.
• Oversee and carry out the installation, allocation and activation of data and telephone outlets in any area within the Trusts sites,
• Assist with the writing of documentation for in house local working procedures as required.
• Line manages and train junior engineers.
• Be part of an on call 24/7 team across multiple sites. Diagnose and clear system faults as they occur calling 3rd parties out of hours as needed

Required existing skills:

• Educated to HNC level (or equivalent) in an engineering or scientific subject
• Qualification in customer service such as an NVQ to level 3
• Previous experience of working with highly complex voice network environments.
• Installation and maintenance to Second / Third Line Level of at least one of the following, Mitel Mivoice business. ISDX, Ascom
• A good understanding of DPNSS, ISDN, SIP, and routing.
• Strong operational VoIP and IP telephony systems and data network integration knowledge
• Proficient when dealing with Telecoms suppliers of line plant.
• Maintain a high level of expertise in the Telecommunication’s applications field.
• Practical exposure to Wi-Fi voice implementation and support.
• Wide experience of paging systems, telephone interfaces and paging circuits.
• Good computer application skills, such as MS Office, and software installation.
• You will be able to work effectively on your own, under pressure of deadlines and be able to prioritise your own workload with minimum supervision.
• Able to produce accurate written diagnostic and recommendation reports.
• Take the initiative by identifying work that needs to be done and take appropriate action.
• Ability to interact with a wide range of people including medical staff, non-technical users, and managers at all levels, suppliers, contractors,
• Can work as a team member, individually or lead a small technical team if required
• Have good communication & interpersonal skills with the ability to express yourself effectively both verbally and in writing.
• Able to find novel solutions by researching and applying new technologies to existing problems