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Job description

We are looking for a brand new team for a brand new business. Hokey Pokey is bringing the Kiwi-inspired real fruit ice cream to the Margate coast. The shop is located in the heart of Margate Old Town, one street back but with a view to the harbour.

The concept: Ourreal fruit ice cream is made to order, using seasonal berries sourced from local farmers and ice cream from sustainable dairies. This is no ordinary ice cream, as fruit and ice cream are blended to create a fresh, healthier and more natural ice cream, served in a swirl. To support this offering we will feature a rotation of real soft serve flavours, seasonal slushies, fresh juices and berries in season to take home.

Come work with us:

We are looking for people who are happy to get stuck in, have a willingness to learn and show genuine interest in our customers and the experience we are offering. We want anyone who walks through the door to feel included and welcome.

On shift, you will be creating and assembling our range of ice cream products and drinks, so a good speed of service without compromising quality is our goal. You will be customer facing and will need the ability to communicate the concept. The role will require a thorough understanding of food safety and allergy awareness and getting busy cleaning will be essential to maintain a clear and safe environment.

We want someone who not only understands and demonstrates our core values, but strives to the high standards in our daily operations.

Range of roles available: You might be needing a weekend job in summer holidays, a part time or full time role. Whilst this will likely be a seasonal job, there may be opportunities within other areas of the business should you be looking longer term. The busiest times will be bank/school holidays and weekends.

Job Description

• To welcome customers in a friendly and approachable manner
• To communicate the concept and range of product offerings in a succinct and fun way
• To maintain a fast and friendly service, especially during peak times.
• To aim for accuracy and consistency in order taking and assembling our range of products.
• To get the ‘swirl’ effect every time in making ice cream to order.
• To have a strong product awareness from knowing our ingredients and preparations to our sourcing ethos.
• To ensure food safety and allergy awareness knowledge, with an ability to communicate to a customer on the spot with ingredient queries.
• To ensure compliance with our H&S Policies, Food Safety Policies, Fire Safety Policies & Security Policies.
• To ensure venue cleanliness, and professional presentation of the venue and yourself at all times.
• Ensuring the shop is well stocked, either ahead of time or during service as we go.
• In service downtimes – to complete maintenance and deep cleaning tasks.
• To be the eyes for your Shift Manager and help identify problems, and problem-solving scenarios
• To help improve customer engagement standards, through reflection and discussion of situations encountered with your colleagues and Manager in particular.
• To adhere to the policies that you have been trained in during your induction.
• To deliver to the letter, a consistent and thorough ’start-up’ or ‘close down’ of the venue as outlined in the daily ’start-up’ or ‘close down’sheet.

Person Specification

Skills and Abilities

• A love of ice cream and talking to people
• The continual desire to learn more about the ingredients we work with - and an ability to self-generate your learning.
• A love for working busy services and a desire for business to be busy and bustling
• A desire to work as part of a team collectively to deliver memorable service and complete tasks, supporting each other and asking for help when needed.
• The ability to share the joys of having an ice cream and create accessible and inclusive experiences.
• An ability to establish meaningful connections with people of all ages and all walks of life.
• The desire to improve and be curious enough to reflect on the way you deliver service, ongoingly.
• An ability to manage the many changing priorities that can happen throughout a shift
• A willingness to take on tasks you may not have encountered before e.g eg food and drink prep, menu development, cleaning, DIY, social media
• An attention to detail in venue cleanliness, and all aspects of professional presentation.
• The ability to allow yourself to make mistakes and learn from mistakes.
• Excellent communication and organisation skills
• Fluent in spoken English
• It is desirable to be a person that uplifts others and have a positive disposition

Hours

• Part-time, up to twenty hours per week, mainly weekends. Full-time, a minimum of thirty hours over four shifts per week. Rota is written fortnightly with weekly hours to be agreed.
• Shifts will be rotered ’to close’ and while that is most often achievable one hour after end of service, if more time is needed to complete the tasks of the day, that is a requirement.
• Shift length – between five and nine hour shifts.
• Breaks - Depending on the hours worked you will have between a 30 and 45 minute break during your shift and one 15 minute break. All breaks are paid.

Job Types: Full-time, Part-time
Part-time hours: 8-40 per week

Salary: £11.00 per hour

Benefits:

• Company events
• Employee discount

Schedule:

• Every weekend
• Holidays
• Monday to Friday

Ability to commute/relocate:

• Margate: reliably commute or plan to relocate before starting work (required)

Experience:

• customer Service (preferred)
• Food preparation (preferred)

Work Location: In person

Application deadline: 27/03/2023