Customer Experience Advisor Haydock, England
Job description
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Do you have a passion for building relationships and providing first class customer service? At Speedy we put our customers at the heart of our business and we are looking for the right individuals to join us at this exciting time, could this be you?
In this role as a Customer Experience Advisor you will assist in the delivery of exceptional customer experience by gathering insight, identifying the customers’ needs, feeding back to the business, and collaborating with stakeholders across the business to drive change inline with the company strategy.
We are looking for individuals who can:
- Capture and understand the readiness of each function to support a CX strategy.
- Have an awareness of every role in the business that directly impacts a customer touchpoint.
- Collaborate with business functions on their CX strategies.
- Celebrate customer success across the business.
- Interpret customer feedback and recommend change and improvements.
- Build a network across the business of colleagues in multiple roles.
- Develop a good level of understanding of customer base across all segments.
- Create and regularly review customer journey maps.
- Utilise data to support and measure improvements in the customer journey map.
- Internal and external insight days to understand our colleagues and customers.
- Being a brand and customer ambassador.
- Support contact centres with telephony and data.
- Support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What will we provide?
We will provide everything you need to ensure you succeed in this role! We offer all on the job training and have dedicated product and system training teams available to support you. We are passionate about employee growth and offer tailored development programmes to suit individual needs. We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.
Additional Benefits
- No evening and weekend shifts
- 26 days annual leave plus bank holidays
- Life assurance and pension schemes
- Employee recognition programmes
- Free onsite parking
- 95% discount on a range of Speedy hire products
Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!
Our Career Line of Sight programme will ensure you receive the training and support to help you be the best that you can be in your role and will encourage you to pursue your career aspirations.
Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require one or more of the following - DBS, Credit, Security Clearance or Health & Safety Check.
The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
