I.T. Network and Telecoms Engineer Norwich, England
Job description
The Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUHFT) Digital Health team is responsible for the delivery of digital services across the Trust to support its clinical and administrative obligations.
The Department comprises of 4 main areas - Digital Hospital, Operational, Informatics & Information Governance and made up of over 50+ staff. Our aims are to provide the highest degree of digital services and support to Trust staff, the Trust's partners, and commissioners.
We’re looking to recruit an experienced Network & Telecommunications Engineer on a full-time basis. The ideal candidate will be outgoing and a team player with drive and enthusiasm; someone who understands the value of providing outstanding customer service. Able to work proactively under pressure and deliver against individual and team Key Performance Indicators. Experience within the Healthcare sphere is not essential; however, sound network and telecommunications (VoIP) experience is crucial.
If you’re looking for a challenge and would like to help us develop our telecoms & network services even further, we’d love to hear from you. We can promise you a varied, challenging and rewarding role as Network and Telecommunications Engineer. Twenty-seven days annual leave, plus bank holidays and pension scheme.
Full time: 37.5 hours per week
Advert closing: 4th June 2023
Interview date: 19th - 22nd June 2023 (TBC)
As Network and Telecommunications Engineer, you will be responsible for the resolution of incidents, problems and service requests within agreed SLAs.. We want someone who is willing to engage with any work they have no experience of, but willing to research and provide solutions.
It is essential that you are able to do the following:
- Be based locally to the hospital, within one hour drive, due to the nature of the job and on-site Monday to Friday.
- Be able to undertake work out of hours where required.
- Have knowledge of supporting and configuration of Mitel telephony platform. MiVoice - Micollab - configuring telephone extensions - softphone configuration - Mitel voicemail NuPoint.
- Mitel system server troubleshooting.
- Physical infrastructure tracing connectivity through communication rooms.
- Patch in new ports from building infrastructure panels to network switchports.
- Knowledge of how to connect to network switches to identify VLANs and change VLAN assignments.
- Redbox call recorder
- MultiTone pager system including SCU input device
- While the role is based at the main hospital site, you will be expected to travel to the Trust’s other sites when required for work purposes, for which transport will be provided, so a full driving license is essential.
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
- First and second line support via the helpdesk system with regard to network, telecommunication and related products and systems.
- Liaison between the Trust and all support contractors with regard to faults and daily issues.
- Onsite technical support for the implementation of new systems and products.
- Responsible for daily moves, changes and installations of new data points, telephone extensions etc.
- Provision of advice to users on telecom products, e.g. fax, headsets, answering services, cordless handsets, mobile phones and pagers.
- Design and implementation of housekeeping and backup procedures for relevant systems.
- Manages the telecoms help desk queue with aid of other colleagues.
- Assists the Network Manager to ensure that the network infrastructure and related components delivers the intended services to users at its optimal level.
- Uses network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports, including proposals for improvement.
