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Job Title: Human Resources Assistant
Location: Prestige Support Centre, Epsom, Surrey
Salary: £22,000 – £24,000 dependent on experience
Hours: Monday – Friday
Contract length: FTC 12 months

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Human Resources Assistant you’ll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

The role of HR Assistant is to provide the first line response to internal customers within the business on all matters of HR, to take responsibility for the HR system and all data entry and to provide HR admin support to the wider team.

Dimensions: Workforce responsible for circa 280 employed and 2000 carers.

The success of this role will be measured by:

• Processing, verifying and maintaining personnel information and documentation
• Recruitment administration
• Completing the new starter process
• Completing the leaver process
• Issuing contracts and amendments to contracts
• Dealing with line manager an employees’ queries
• Managing the HR inbox
• General administration duties and covering for the receptionist when required
• Working closely with the HRBP’s and wider HR team
• Committed to providing a high-quality service
• Maintain a high degree of confidentiality
• High-level written and verbal communication skills
• Ability to use own initiative
• Excellent attention to detail

Critical to the success of the role is the ability to work at pace, maintain accurate records, have a readiness to learn about sector.

Responsibilities:

Recruitment and On-boarding

• Support the Executive Resourcer with administering the process for new employees; sending out appropriate offer letters and new starter paperwork, carrying out all necessary pre-employment checks, i.e. obtaining references and right to work checks
• Collating new starter information
• Entering all information in to the HR system
• Training new starters on the HR system and ensuring they understand how to request holiday, approve timesheets etc
• Monitoring the probation review process ensuring Managers carry out reviews on time and issuing probation outcome letters including extensions and terminations, taking advice from the Head of HR when required

Payroll

• Ensuring that all pay related instructions and changes are prepared, recorded and the Payroll Manager is informed in time for the monthly payroll run for Head Office and Branch staff, i.e. new starters, leavers, contract amendments and any other benefits

Contract Amendments

• Arranging for the issue of Contracts of Employment and issue of amendments to contracts ensuring all information is updated on the HR system and records kept in the employee’s personnel files

Leaver Administration

• Processing employee resignations including sending out acknowledgement letters and updating the HR system
• Reviewing exit interviews and questionnaires and passing on any relevant information to the Head of HR

Record Keeping

• Maintaining up to date employment records on all Prestige Nursing Branch and Head Office staff
• Making up new starter files and maintaining employee personnel files
• Archiving employee files and other records when required
• Keeping car and driving records up to date including company car and business use information

Administration

• Recording information from the Annual Appraisal Scheme
• Carrying out general administration duties for the HR department, i.e. responding to emails, answering the telephone, devising and sending out standard letters.

Staff Benefits

• Issuing eye care vouchers and keeping up to date records.
• Administering Benefits and Rewards Scheme
• Administering the Private Medical Insurance scheme

Advice and Guidance

• Provide day to day advice to Managers and Employees, escalating more complex issues to the Head of HR.
• Assist in formal meetings such as disciplinaries or grievances as requested.

General responsibilities:

• Providing cover for reception at lunch times/other breaks and annual leave or other absences.
• General administration duties.
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Skills and qualifications we’re looking for:

Essential

• Good interpersonal, communications and presentation skills
• Well organised, responsive and able to work under pressure

• Computer literate in Microsoft – Word, Excel and PowerPoint.
• Ability to prioritise a busy workload.
• Ability to work on own initiative.
• A keen interest in HR.

Desirable

• HR Experience
• CIPD qualification or working towards one

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service
• An additional day off for your Birthday
• Blue Light Card
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) – confidential phone line and online support and resources available to you and your loved ones 24/7
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.
• Refer and receive for £500 with our ‘Who’s your plus one?’ incentive – T&C’s apply

If you are as passionate about quality as we are and want a role where your skills will make a real difference, please feel free to apply and if you wish to know more about this position or what it is like to be part of the Prestige family, get in touch with us at: [email protected]

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.