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Human Capital Generalist - Remote

This is a fantastic opportunity for an experienced HR Generalist to join our TTEC HR team on a 12 month contract, reporting UK&I HRBP delivering a best-in-class HR service.
Your role as an HR Generalist will be far from one-dimensional; you will be switched on, hardworking and ambitious. You will be responsible for ensuring accurate administration, implementing new initiatives around culture and performance and managing the day-to-day operations.
As a person you get enjoyment and satisfaction out of making things run smoothly and 'making things happen'. This is a hands-on role. You will be involved with many different departments of the business, have conflicting priorities and excellent organisation and diplomacy skills. You must be comfortable working in a constantly moving and changing environment.
The HR Generalist will partner with client groups including the business, recruitment, performance management, compensation & benefits, employee relations and training & development.
Your goal is to ensure the HR operations runs smoothly and effectively to deliver maximum value to the organization as a whole. In return we offer career development, reward and recognition and an ability to grow as we grow over the next 5 years.

Responsibilities:

• Advisor to the business on people matters, such as employee disciplinary meetings, terminations, and investigations.
• Support on business re organization, TUPE, restructure, redundancy
• Maintain compliance with local employment and benefits laws and regulations.
• Assist in the development and implementation of people policies.
• Support internal communications regarding status changes, benefits, or company policies.
• Coach and develop Managers on HR Policies and procedures and best practice
• Deliver HC inductions to new hires for all clients in the UK & Ireland
• Analyse and report on sickness absence, attrition and exit interview to identify trends, and report back to key stake holders
• Ensure the timely and accurate update of employee data in the Oracle database to guarantee appropriate administration of employee records
• Understand the HR operating model, roles and responsibilities and ensure that the business is clear on where to receive support (HX Connect, TTEC intranet, local HR, regional HRBP)
• HX Connect is our employee portal where employees raise a ticket for support
• Work closely with HRSS (HR Shared Services) and the HX Connect team and ensuring that HX Connect functionality complies within the UK and Ireland people processes.
• Work closely with COE (centre of excellence) partners in the matters of total rewards, performance, talent acquisition and L&D to provide accurate and timely advise to the business.
• Support payroll for its monthly preparation and reporting.
• Develop proficient use of tools available to accomplish the HR Generalist role - Oracle, iAspire, Taleo, Avaya, Teams, Zoom, HX Connect and TTEC intranet platform.
• This list is not exhaustive
• Approach requirements:
  • Ensures confidentiality in all matters
  • Collaborative and represents the HR function professionally at all times
  • Approaches matters calmly and objectively
  • Is adept at stakeholder management
  • Open, honest, and empathetic manner when dealing with people
  • Strong attention to detail and desire to follow procedures
  • High customer service orientation
  • Detailed oriented
  • Acts at pace and is direct but respectful in communications

Education

• Bachelor degree preferred but not essential

Previous experience

• 2-3 years' experience in Human Resources

Skills & Competencies

• Working knowledge HRIS systems such as Oracle, Workday, Cornerstone and MS Office, or ability to learn technology quickly
• Experience in solving complex HR issues
• Strong understanding of UK and/or Ireland employee legislation
• Experience in Employment Relations
• Trusted advisor to leaders and employees in challenging situations
• Excellent communication skills

What You Can Expect

• Dedication to your career growth and professional development
• Actively diverse and inclusive culture
• Community-minded organization committed to giving back
• Global team of curious lifelong learners guided by our company values
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC

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