Receptionist Newcastle upon Tyne, England
Job description
At West Road Medical Centre our receptionists provide effective and efficient daily administration duties.
In this role the post holder will provide excellent customer service to our patients and will provide an excellent first impression to visitors and patients over the phone and face to face. Organisation skills are essential and the post holder must be able to work accurately in a fast paced environment. We have a welcoming and supportive team and offer opportunities to learn and develop skills.
Main Duties
· Acting as first point of contact via telephone, face to face, and online
· Dealing with queries from patients and other stakeholders
· Booking, cancelling, amending and organising the appointment books
· Handling requests for home visits
· Handling patient requests for prescriptions
· Action requests from clinicians relating to patients including liaison with patients, other services, and any other location as required
· Book and liaise with the interpreting service
· Registering new patients onto the clinical system
· Working with interpreters
· Maintain accurate filing systems
· Taking payments for services in line with cash handling procedures
· Maintain a clean and tidy working area and keep the waiting area organised
· Provide information to patients
· Work as part of the wider multi-disciplinary team to ensure we provide excellent care for patients in a welcoming environment
· Deal with members of the team at all levels including patients, GP’s, nurses and practice manager
· Follow all practice policies and procedures including confidentiality and health and safety
· Scanning
· Any other duties as required by the practice
Job Types: Permanent, Full-time
Salary: £11.55 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 20/09/2023
