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HR Systems Support

Salary: £20,000 - £30,000 DOE

Hours: FT 37.5 hours Monday- Friday

Location: Remote Homebased role

Term: 6 month Fixed-Term Contract (FTC)

Closing Date: 21st May 2021

The Role

The HR Systems Support works with the UK functional organisation to support HR SaaS platforms; HR Systems Support have holistic knowledge of all platforms but may also maintain specialist knowledge and skill in specific platforms.
The face of the HR Systems team, they will provide front line support to business users, triaging queries, resolving issues where possible or escalating appropriately whilst delivering fantastic customer service in all their interactions.

What We Can Offer You

Our benefits include but are not limited to.

• Flexible working and holiday entitlements
• Discounted childcare in one of our nurseries
• Quarterly Employee Appreciation Weeks
• Annual gala award evening
• Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
• Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

Why Bright Horizons?

We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2022.

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.

We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.

What You Will Be Doing:

• Ensure HR Systems users are supported in their use of the platforms. Platforms currently include but not limited to Workday, Bright Pay (ADP EE-Time) and Learning Zone (Cornerstone on Demand)
• Champion great customer service being enthusiastic about helping colleagues to resolve their system queries, through well-structured email responses, outbound telephone and VOIP calls, and screen sharing tools as appropriate.
• Diligently and accurately review employee and manager requests against pre-defined criteria, approving or declining the request depending on whether it meets the agreed specification.
• Maintain positive relationships and work with HR Systems Analysts to improve systems, implement upgrades and hotfixes, and resolve issues quickly.
• Adopt an Agile Method to all non- ‘Business as Usual’ (BAU) activity, recording requests and updates on Kanban Boards to track activity and measure progress.
• Be the ‘eyes and ears’ of the HR Systems team, quickly identifying gaps in existing offering of guides and support materials, working in conjunction with the HR Systems Analysts and Professional Development team to facilitate their creation.
• Provide technical support to end users during typical business running.
• Manage own workload using designated Global Ticketing Platform, encouraging issues to be logged and managed.
• Review, monitor, and triage tickets received within the Global Ticketing Platform. Responding and resolving where appropriate or reassigning and escalating where required.
• Attend Operational Cluster, Divisional and Regional meetings as required, providing proactive tuition and insight to Operational colleagues on best use of the systems, as well as answering or fielding questions received during the meetings.

What We Are Looking For:

Essential Experience

• Experience working in a customer-facing role and delighting users.
• Natural affinity with computer systems, using them every day.

Experience Desirable

• Experience using a support ticketing platform, i.e., Cherwell, Service NOW, or Zoho.
• Experience with ADP EE-Time Kronos Scheduler.
• Experience delivering technical messaging and updates to operational users, via video conferencing platforms i.e., Teams.

This role is subject to an Enhanced DBS check.

We look forward to receiving your application!

If you experience any problems, please email [email protected] and we will be happy to help.