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Job description

Responsibilities

About Us:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

We're looking for an HR Service Desk Agent who will join our dynamic EMEA SSC Team, whose overall mission is to provide streamlined HR operations service and to enhance the employee experience. The SSC Team as part of HR Ops Department endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle and support HR Ops in daily operations.

Specifically, we are looking for a person with a strong customer mindset, positive attitude, highly developed emotional intelligence and strong personal culture. Previous HR experience will be advantageous but is not mandatory.

What you'll do:

• Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and dynamic work.
• Provide insight, first-line support for all routine employee enquiries and explanation on HR system and administrative activities in support of HR processes.
• Update knowledge base according to policy changes etc.
• Achieve service requirement on response time, satisfaction rate etc.
• Continuously improve service efficiency and employee experience.
• Support team in other daily operations.

Qualifications

• Bachelor’s Degree or above in Human Resources, Public Affairs, or other relevant fields is advantageous.
• Full-time/internship experience in human resources, daily operations experience preferred.
• Ability to work independently in an ambiguous and multicultural environment to handle multiple, competing priorities and short deadlines.
• Good service mindset and strong collaborative partnership skills to ensure the effective resolution of inquiries.
• Strong communication skills in English (written and spoken) are essential.
• Previous experience in payroll be would a plus.
• Additional language (German or French) would be an advantage.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.