HR Officer London, England

ICBC Standard Bank

Full Time London, England 98660 - 99121 GBP ANNUAL Today

Job description

Division Summary

Human Resources serves all business lines and support functions across the bank with a range of HR support services. The primary interface between HR and the business is a team of HR Business Partners (HRBPs), who liaise with other areas of the HR function to deliver core and ad hoc processes, as appropriate. HR also supports the successful execution of the bank's Culture Framework.

The HR Practice Teams support the development and delivery of the HR strategy. Practice teams define policies, procedures and controls, and provide specialist process support, advice and thought leadership for the entire HR value chain. Core transaction services are provided through the HR Operations functions.

Job Purpose

HR Business Partners are responsible for partnering with managers and staff to the deliver the bank's Human Resources Strategy to drive the achievement of business objectives. This is done in effective partnership with HR practice teams, payroll and HR services to execute core HR processes, driving the consistent application of policy and procedure, and delivering HR solutions and/or projects to underpin business plans.

The HR Officer role will also deliver by role modelling the bank's values and strategic principles and demonstrating good conduct, governance and control, thus meeting our regulatory and legal requirements alongside excellence for our clients and team

Key Responsibilities

Build relationships with the relevant BU management and employees in order to gain the credibility and influence the business, develop a thorough understanding of the business needs and challenges as well as how the business operates
Advise the business on people related processes across the employee lifecycle, working with practice teams and HR Services analysts to deliver functional products, processes and support
Support the process for governing and controlling people processes to ensure they are managed within legal and regulatory frameworks, ensuring appropriate risk management, control and compliance
Assist with manage performance discussions and processes, coaching the business throughout the year
Where required participate in Employee Relations issues, providing support to the HRBP's
MI/Data co-coordinator, including support in monitoring headcount and supporting HRBP's including providing ad hoc reports on request and generating routine monthly reports
Support HRBPs on vacancy reports to ensure accuracy and consistency with headcount reporting
Advising and guiding managers on Human Resources people processes keeping them up to date with current policies, practice and requirements and supporting the introduction of new policies and contractual arrangements
Advising business units on best practice recruitment processes, offering support when necessary including interviewing when appropriate
Supporting HRBP's and the specialist teams in all other projects and tasks when necessary, e.g. Remuneration Reviews; Performance Management; HR Communication plans/workshops, Recruitment; Learning and Development; Talent; Recognition and ad hoc projects
Support annual reward review process including:
Annual benchmarking, ensuring that job levels are appropriately allocated, liaising with HRBP's globally where appropriate
Liaise with rest of local and regional team, as well as Reward, to manage the annual review process including data verification, data analysis
Work with the rest of the generalist team during the annual review process and oversee end to end process
Provide information for any compensation related management reports and market updates
Supported by the Reward function, provide the business with market salary data for recruitment and benchmarking purposes, seeking to challenge and ensure appropriate governance and control
To work in close partnership with the HRBP's, HR Services and the specialists teams to deliver administration support, streamlined process and procedural improvements
Ensure appropriate administration process and internal procedures and controls are in line with best practice HR and continually review, seeking best practice to accommodate business demands, Bank policy and employment legislation
A member of the L&D working group assist in delivering creative and innovative HR solutions that enable the organisation to become more effective and achieve strategic objectives
o Collect, analyses and maintain data gathered to inform targeted development opportunities
o Support the Bank's Apprenticeship Levy strategy and direct the wider HR team in the delivery of Levy funded programmes
o Assist with managing effective communication and engagement of all L&D initiatives, including functional Manco's
o Support Wellbeing and EDI initiatives
o Work with HR Services to establish and manage feedback reports on all training and use these to ensure continuous improvement in the learning curriculum
Support the Talent Senior Manager in setting up talent identification and review processes, as well as early careers programmes
Involvement in Ad Hoc project work

Preferred Qualifications and Experience

Either CIPD qualified, working towards the qualification or interested in doing so

Experience required to successfully perform the role:

Experience of working in a similar role in HR within a corporate environment
Sound understanding of Senior Manager Regime in order to lead associated business areas in respect to the life cycle of a certified person.
The incumbent will be required to be proactive, highlight risks and develop strong partnership with the HRBP's and the business in respect of all best practice HR activities
An overriding service-delivery mentality together with a focus on quality of work. It is important that the individual be able to take a 'hands-on' approach to establishing and supporting a strong services infrastructure platform
Experience of working within a customer/client service environment
Experience of working within a large/complex organization
Project management experience an advantage
Knowledge of HR policies, procedures and administration processes desired
Ability to prioritise work and anticipate problems
Excellent communication, presentation and organisation skills at all levels

Knowledge, technical skills and expertise:

Strong organisation, prioritisation and multi-tasking skills
High level of accuracy and attention to detail
Strong customer service skills
Exceptional communication skills both written and oral
Highly developed problem solving skills
Strong interpersonal skills
Strong Microsoft expertise, Word, Excel, PowerPoint and exposure and familiar with HR Systems
Ability to deliver to the required service standards in a customer focused environment

Personal attributes: