HR Consultant Whitley Bay, England
Job description
REQ ID: 115907
JOB TITLE: HR Consultant
SALARY: Competitive
POSTING END DATE: 23th May 2023
LOCATION: Whitley
Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.
What to expect
This employee focused role sits in the Contact Centre within HR Direct. The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss queries with employees.
Key Accountabilities and Responsibilities
First point of contact for JLR UK based employees, answering queries via outbound calling and email / portal / virtual chat on HR policy and procedures- Understand the employees query, identify the correct policy to suit their circumstances, help them understand the policy and then enable them to apply the policy to their circumstances.
- Utilise knowledge of employment law and JLR policy to coach managers in applying policies in the correct way and minimise risk to the business.
- Responsible for building rapport with employees to enable an accurate understanding of their query,
- Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and employee base
- Support operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreements.
- Work effectively as part of the HR Direct operational team
- Assist in the development, maintenance and deployment of policies under the HR Direct area.
- Undertake any other work as directed by their line manager in connection with their job as may be requested.
What you’ll need
Previous experience of working in an HR employee advisory role- Degree qualified or equivalent experience preferred.
- Excellent communication skills – both spoken and written.
- Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance.
- Good understanding of UK employment law
- IT Literate including strong working knowledge of Microsoft Word, PowerPoint and Excel
SO WHY US?
Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.
This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.
Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.
Jaguar Land Rover is committed to equal opportunity for all.
