HR Assistant Walsall, England
Job description
About The Role
We are currently recruiting for a HR Assistant to join the HomeServe People Team! We have a very flexible way of working, but do ask that you visit the Walsall Office at least once a week to be with your Team.
We are looking for someone with a proven background in administration. A CIPD Level 3 qualification would be preferred but is not essential in applying for this role.
The Shared Service team provide dedicated first line HR administration support to our People. They deal with general People queries in a timely and efficient manner and communicate confidently with our People on topics such as benefits, starter and leaver administration and any other HR procedures or processes.
The Shared Service team ensures that the appropriate process governance is followed and that this complies with financial and regulatory objectives together with aligning to HomeServe’s Customer Charter.
- Responsible for transactional activity spanning the end to end employee journey from commencement of employment through to resignation.
- Carrying out all aspects of employee administration with confidentiality, care and diligence including effective controls and risk management.
- Proactively seek and complete all administration tasks accurately, promptly and efficiently.
- Provide a first point of call service to employees and managers. Effectively handle queries and provide information to both internal and external customers using appropriate forms of communication i.e. phone, letter, face to face and email.
- Work as part of a dedicated People team and as a member of the Shared Service team providing support on ‘business as usual’ and People projects when required.
- Prepare written particulars of employment within HomeServe Membership guidelines and ensure legal requirements are met.
- Support the process and procedures required to record the movement and changes of contracts of employment e.g. holidays, sickness, absence, change of shift pattern, change of role.
- Process leaver information ensuring that Resource Link is updated in a timely fashion and ensuring that over-payments do not occur and employees receive written notification of termination.
- Provide written correspondence reference requests to external customers in line with internal guidelines.
- Carry out pre-employment checks as required.
- Ensure all post is opened, date stamped and distributed each day.
- Ensure all employee data is stored accurately and kept up to date both on Resource Link and on personnel files.
- Prioritise work and meet agreed deadlines and service level agreements as required
About You
To be successful in this role you will need to have the following knowledge, skills and attributes:
Essential:
The role holder must have significant administration experience
Ability to work with high levels of accuracy and attention to detail
Confident communicating with employees at all levels
Able to find proactive solutions for customers
Skilled to an intermediate level in Microsoft office
Desirable:
Experience of using a HR database.
Administration experience within a HR department
Basic up to date knowledge of employment legislation
Reporting and analytical skills including excel pivot and look up tables
Proven experience in using Resourcelink HR / Payroll system
