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Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us

Position Purpose

• A member of the EMEA People Services Leadership team, responsible to communicate and implement the strategy within the HR Advisors team and to participate in decision making processes at People Services levels
• Manage the daily activities of the HR Advisors for EMEA, enabling the delivery of customer focused, effective and comprehensive HR solutions to our employees and managers
• A primary face to the workforce and stakeholders, this role will manage a team who are the main contact point for employees and managers seeking human resources support.

Key Responsibilities

• Regional lead of the HRA team, accountable for the performance, development and the service quality results of the regional HRA team
• Drive high-touch customer service practices and maintain continuous collaboration with the workforce and partners to understand the voice of the customer.
• Provide direction and guidance to the HR Advisors team in order to ensure delivery of globally aligned services, consistent achievement of service level agreements and key performance goals
• Co-responsible for the Global People services results (performance and projects) by engaging and collaborating with peers from functional and global teams to achieve these.
• On a rotational basis, responsible for Global and regional coordination amongst peers to ensure alignment in execution of processes and ways of working across the Capability Center HR Advisor teams.
• Responsible and accountable for decisions related to regional processes/support to business and HR community, in order to anticipate issues or offer most efficient solutions following the global guidance.
• Act as subject matter expert and service delivery owner for Regional human resources support and fulfilment needs.
• Provide direction and guidance to peers to ensure consistent achievement of service level agreements and business performance goals
• Ongoing review of the trends for the received queries and of the Customer Satisfaction Survey results, and take action to identify opportunities for continues improvements
• Responsible for the performance and the continuous development of the HR Advisors, empowering the team to use their HR experiences, knowledge, and tools to manage human resources needs to resolution.
• Responsible for creating an environment of healthy open dialogue and supporting the wellbeing of the employees

Must have requirements

• Demonstrated experience of leadership and people development
• Professional presence, able to effectively interact with all levels within the organization
• General knowledge and understanding of HR policies, processes and Regional Employment Laws
• Customer focused, with proven track of implementing processes that are customer centric, ideally in a Shared Services environment
• Working knowledge of customer service software applications (case management, knowledge management)
• Able to identify opportunities for change and navigate appropriate steps to effect change
• Excellent communication skills in English, both written and spoken
• University degree required or equivalent

Ideal Candidates would have

• Experience working in service delivery to EMEA region from a Shared Service
• Good level of one additional language (French, German, Spanish or Italian)
• HR Certification
• Experience working with HR enabling systems: Workday, ServiceNow

Additional requirements

• Analytical and problem-solving skills to review information and make decisions about how to effectively address staff issues or training objectives
• Leadership and collaboration skills to inspire employees to support company goals and objectives and perform beyond their own expectations
• Unwavering commitment to integrity to ensure establishment of effective interpersonal relationships.
• Highly motivated and detail oriented in order to achieve and improve HR Capability Center metrics and standards
• Uncompromising commitment to client and customer satisfaction
• Ability to work effectively in a fast-paced environment and handle daily planned and unplanned operational activities

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb is Disability Confident – Committed

A UK Government scheme