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POSITION SUMMARY: Ensures that the administrative tasks within the Human Resources Department, such as data entry, phone screening, filing, and orientation are conducted in a professional, effective, and efficient manner, while supporting with complaints and grievances as needed.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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  Acts as the first Human Resources point of contact for Goodwill employees, offering them assistance or directing them to the right HR personnel.
• Ensures that Orientation is conducted consistently and effectively.
• Ensures all new hire employees information is completed accurately in ADP.
• Screens departmental incoming phone calls and directs them to the right personnel when necessary.
• Provides development opportunities to the HR Clerk, HR Admin, File Technician, File Clerk, and Switchboard Operator. Manages their performance, provides feedback, encourages skill and competencies development, and addresses opportunities for improvement.
• Ensures personnel files and documents are kept according to all applicable laws and regulations.
• Ensures appropriate Switchboard coverage at all times. Ensures Switchboard Operators have up-to-date information regarding company operations.
• Oversees the reception area to provide a clean, neat, friendly, and organized work area.
• Works with other Goodwill departments in providing assistance in Human Resources matters.
• Runs data reports using Reports tools in ADP.
• Processes employees’ change in status, wages, and/or position/ title into ADP system in a timely manner. Communicates changes to Payroll for accurate transmittal.
• Administers internal active employee rosters.
• Serves as the backup to the Switchboard Operator.
• Sorts and distributes incoming department mail.
• Completes requests for employment verifications in a timely manner.
• Administers and tracks Unemployment Claims by responding and submitting appropriate documents to our third party administrator in a timely manner. Notifies appropriate parties of upcoming unemployment hearings.
• Ensures Termination Packets are complete with final check, termination checklist, COBRA notification, EDD booklet, and Change of Relationship notice.
• Processes Personnel Requisition Forms in a timely manner.
• Ensures that employees are properly terminated in ADP.
• Responsible for verifying documents for internal promotions and processing the promotion by updating ADP, Payroll Log, Employee Roster, and Target Solutions.
• Supports with complaints and grievances.
• Performs other duties as assigned.