Housing Manager Spennymoor, England
Job description
Housing Manager
Location: Spennymoor, County Durham
Salary: up to £45,741 per annum (including car allowance) plus bonus and benefits
Contract Type: Permanent
Hours: Full Time (37 per week)
Are you an experienced and passionate senior social housing practitioner who is ready to embrace new career challenges as part of a committed and cohesive front-line team delivering excellent, personalised services to our customers.
In this role you will play a key role as part of the Housing Management team in driving the efficient and effective delivery of operational housing services that support our customers in establishing and maintaining successful, sustainable tenancies through a proactive, effective, and regulatory compliant housing management service. In addition you will project lead the transformation work that will enable delivery of our strategic ambitions, amplifying the tenant voice through effective engagement and work collaboratively in partnership with colleagues and other stakeholders.
About us
We are an award-winning not for profit housing association that currently owns nearly 8,600 homes across County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our places. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting tenants’ current and future aspirations. We offer support that help people into work and training and increase their financial confidence and stability.
There is no Plan B. There is no Planet B either. Now in the third and final phase of our nine-year Plan A, our strategy for 2022-25 and beyond requires ourselves, our suppliers, partners and customers to raise our game with a primary focus on supporting sustainable places. To achieve this our new build and acquisition programme, regeneration work and home improvement programme will all be focused on improving lives through sustainable homes and places.
About the role
As Housing Manager, you will ensure the adoption of a customer focussed and performance driven culture that delivers on all key performance indicators to support the needs of our customers.
Responsibilities will include the effective and robust management of all housing management functions including anti-social behaviour, voids and allocations, safeguarding and neighbourhood management, together with continually looking to add value to processes and procedures to ensure efficiencies and service improvements are met.
About you
Putting tenants and your team at the heart of all you do comes naturally to you. You will be an experienced, self-assured, and confident leader with proven experience of delivering the necessary guidance and insight to teams to support customers to sustain tenancies. Coupled with this you will have a can-do, positive attitude to challenge and change, the organisational skills to prioritise a demanding workload and maintain high standards of quality in all aspects of the role and the personal resilience to support a busy team multi-tasking across a range of tasks.
You will look to maximise your team’s capacity and engagement and ensure all people management and development activities embed the ‘two-way deal’ in our people strategy and enable them to flourish.
Educated to NVQ Level 6 / Degree in a relevant subject you will be able to demonstrate your commitment to professional personal development and learning through fully funded development.
With strong collaboration skills you will be able to work flexibly as a member of a dedicated team of Housing professionals with the confidence, and credibility to thrive in a fast-paced working environment.
You will intuitively understand the golden thread between our Plan A business strategy viewed through the prism of 'Place' based interventions, and the critical frontline housing management services we provide and the communities we serve.
Benefits
To see the fantastic benefits available to our employees, please visit here
To arrange an informal discussion about this exciting role, please contact Dave Rafferty, Head of Housing and Community Regeneration, via email at
Closing Date: 28 February 2023 (12noon)
