communications coordinator Wake Forest, NC
Job description
JOB
This is a REPOST of position #65019675. Previous applicants are still under consideration and to not need to reapply.This position supports Law Enforcement officers with jurisdiction ranging from statewide to local. Work requires shift work and weekend and holiday coverage. Working conditions are frequently difficult with high stress situations and high consequence of error. Often designated as essential personnel, the telecommunicator provides coverage during weather and other emergencies, or becomes the communications center in emergency, search or rescue situations. Coordinate law enforcement communications with other divisions and agencies, including Highway Patrol, civil defense officials, the Department of Transportation, and local law enforcement. The telecommunicator is a lone law enforcement officer's only back-up. Job duties/responsibilities include, but are not limited to, the following: Receipt and transmission of telephone, radio, DCI, email and other messages and dispatching law enforcement, fire and emergency units.Receive emergency and non-emergency calls, monitor alarms, security cameras, alerts and other emergency inputs and react accordingly.Telecommunicators liaise between the public and law enforcement or public safety officials. Interpret and relay information to field personnel concerning wanted persons, violations of laws and other criminal activities.Make immediate decisions on a wide variety of information received through various sources and disseminate information to field personnel, agency officials and other law enforcement agencies as appropriate.In support of law enforcement, research information to include phone numbers, directions, criminal histories and driving histories using resources such as the court systems, internet and Criminal Justice Information System.Enter warrants and stolen property into Criminal Justice Information System. Ability to multitask with multiple information inputs (phone, radio, internet, etc.). Ability to speak calmly and clearly, listening, taking notes, and being helpful. Ability to communicate effectively with the public, maintain professional demeanor, and patiently give instructions. Ability to elicit information from callers and officers. Ability to properly and quickly document information and actions. Ability to prioritize calls and requests. Ability to use a variety of computer and communications systems.Ability to make quick decisions based on information from callers and law enforcement officers. Ability to solicit information from and relay information to callers and law enforcement officers. This position may be responsible for facility-wide paging. Providing telephone coverage or other administrative duties and screening visitors for credentials.Note to Current State Employees: The salary grade for this position is NC04. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result.
EXAMPLE OF DUTIES
The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities. (Note: These links were created for applicants of Dept. of Public Safety jobs and may not reflect the policies or procedures of other State agencies.) To qualify for this position, applicants must document on the application that they possess ALL of the following: Experience working multi-line phone system, gathering information and forwarding to others.
SUPPLEMENTAL INFORMATION
The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.If applying for a Juvenile Justice & Delinquency Prevention position certified through the NC Dept. of Justice - Criminal Justice Standards Division, please click this link for specific certification requirements: Juvenile Justice Officer & Juvenile Court Counselor CertificationThe NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the National Standards to Prevent, Detect, and Respond to Prison Rape. Click this link for information on hiring and promotion prohibition requirements in the Division of Juvenile Justice & Delinquency Prevention: PREA Hiring and Promotion ProhibitionsPer NC General Statute 143B-972.1, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service (“RAP Back”). This is in addition to submitting fingerprints during the application process.Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click Application Status. If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification. For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact Katrina Akins @[email protected].
About State of North Carolina
CEO: Roy Cooper
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Government
Website: https://www.nc.gov/jobs
