Hotel Rooms Reservation Agent (Italian Speaking) London, England
Job description
Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The Role…
We are looking for an experienced full time Room Reservations Agent to join our Soho Support Team. This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment.
Main Duties...
- To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties, converting enquiries to bookings and in line with mystery shop guidelines.
- Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
- To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
- To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence.
- To undergo any training needed to achieve the above responsibilities
Requirements / Qualifications...
- Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.
- Italian speaking
- Previous experience with Opera essential
- Excellent attention to detail and administration skills
- Previous experience of working with high profile/VIP guests
- Experience of working in a 5 star/luxury hotel is ideal
- Problem solving skills and previous experience of managing complaints efficiently
- Excellent reading, writing, and oral proficiency in the English language
- Excellent time management skills with the ability to prioritise tasks and meet deadlines
- Sufficient knowledge of Microsoft Office
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Discounts at Soho House globally, as well as Soho Home and Cowshed
- Soho Friends Membership
- Enhanced Pension Scheme
- Private Health and Dental Care
- Cycle to Work Scheme/Season Ticket Loan
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
