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Job description

We require employees to be flexible with their working hours. This will include evening and weekend working.

24 Hours, 3 over 7 days of the week.

Reporting to:

Reception Manager

Background:

The hotel offers a peaceful and tranquil setting in the Hertfordshire countryside. The hotel boasts 70 bedrooms all comfortable and contemporary styled.

We offer conference and banqueting facilities; catering for up to 400 guests, we can host all types of events; from weddings, training workshops, exhibitions to private dinners and balls.

Purpose:

The purpose of this role is to ensure that all guests receive a high standard greeting and that all guest queries are dealt with quickly and efficiently.

To assist with the reservations function whilst maximising room sales

To be able trained and ready to help other departments should the need arise.

Key Responsibilities:

Procedures:

· To be friendly, knowledgeable and assertive with guests

· Check guests in and out

· To ensure that all guest billing is dealt with efficiently

· To ensure that all reception procedures are followed to ensure consistency

· To work closely with the team to ensure that reception is always ready to greet guests and that guest’s needs are anticipated and action is taken.

· To have a good working knowledge of the day to day business to be able to direct guests

· To ensure that the department is running smoothly, to be prepared and able to assist in any area of the department that requires support.

· To have a thorough knowledge of services and facilities available in the hotel and leisure club and be able to make suggestions to guests.

· To be able to take reservations and bookings effectively

· To be trained on inputting guest requirements

· To take group reservations for large events and golfing parties.

· To ensure that the Department’s Standards of Procedures are complete, up to date and read, understood and used by all department staff.

· To be aware of, and comply with, statutory and company requirements regarding the work place such as health and safety, hygiene, fire prevention and licensing. To also be accountable for security in the department.

· Communication with guests, clients & suppliers via phone, face-to-face & responding to e-mails.

· Undertake any adhoc duties where required

General Competencies:

· To work as part of a team

· A high level of accuracy and attention to detail

· Honest and trustworthy

· Respectful of others and yourself

· Polite and well mannered

· Be prepared to learn new skills to support all departments

· To be flexible

Experience and Education:

· Experience in a similar role

· Hotel industry experience

· Customer service

Personal Attributes

· High level of initiative

· Excellent organisational skills

· Assertive in nature

· Work well under pressure

· Interest in customer service

Benefits:

· A competitive salary

· Great career opportunities

· Group discount on food and beverage

· A fun and relaxed working environment

- Golf membership

To hear more please send your CV

Job Type: Full-time

Salary: £11.30 per hour

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: In person

Reference ID: Receptionist