Hotel Receptionist Sheffield, England
Job description
Receptionist
Due to increased business demands a 4 star luxury hotel located in the north of Sheffield is seeking to appoint a receptionist to join their front of house team. Previous experience at a similar level is essential. Reporting to the Hotel Reception manager, this role involves responsibility for the welcoming and quality of guest service to all customers in a consistent approach in delivering the highest service standards at all times within the hotel operation.
The successful Receptionist Key relationships:
- Reports to the Reception Manager.
- Working within a team of up to 5 reception staff.
- Interaction with colleagues from other departments within the hotel in the course of carrying out duties contained within this description
- To provide a polite and efficient reception service to all hotel guests, both residents and non-residents.
- To promote and sell the hotel facilities, aiming to achieve maximum revenue whilst exceeding guest expectations
The successful Receptionist Key Duties and Responsibilities:
- To welcome guests to the hotel in a courteous and helpful manner, ensuring guest satisfaction at all times.
- Responsible for all aspects of the day to day running of the hotel reception desk.
- To inform the duty manager of any irregularities and record and relay any guest's comments that require management attention.
- To be polite and friendly at all times to both customers and colleague.
- To show willingness to be flexible at all times in assisting other departments within the hotel, as the needs of the business dictate - with the ultimate aim in mind of providing the best possible service to our guests
- To ensure that cash is securely stored and banked in the correct manner.
- Liaise with the reception or duty manager on a daily basis of guest issues.
- Ensure that all checklists and procedures are completed.
- To handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to the manager on duty
- To maintain your departmental area is safe, hygienic and presentable at all times.
- To co-operate and communicate with all your colleagues and managers to ensure effective departmental team work and high morale.
PREVIOUS EXPERIENCE AS RECEPTIONIST WITHIN A HIGH STANDARD HOTEL IS PREFERRED BUT NOT ESSENTIAL
In Return We Offer:
- Hourly pay to reward overtime.
- Company progression.
- Pension Scheme.
- Discounts within the company for F&B & Rooms.
- Friendly and safe working environment as part of the Whitley Family.
- Share of Service Charge Scheme.
- Westfield Healthcare.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Job Types: Part-time, Permanent
Part-time hours: 24-32 per week
Salary: From £11.00 per hour
Benefits:
- Employee discount
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Overtime
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
