Hotel Receptionist

Hotel Receptionist Sheffield, England

Whitley Hall Hotel
Full Time Sheffield, England 11 GBP HOURLY Today
Job description

Receptionist

Due to increased business demands a 4 star luxury hotel located in the north of Sheffield is seeking to appoint a receptionist to join their front of house team. Previous experience at a similar level is essential. Reporting to the Hotel Reception manager, this role involves responsibility for the welcoming and quality of guest service to all customers in a consistent approach in delivering the highest service standards at all times within the hotel operation.

The successful Receptionist Key relationships:

  • Reports to the Reception Manager.
  • Working within a team of up to 5 reception staff.
  • Interaction with colleagues from other departments within the hotel in the course of carrying out duties contained within this description
  • To provide a polite and efficient reception service to all hotel guests, both residents and non-residents.
  • To promote and sell the hotel facilities, aiming to achieve maximum revenue whilst exceeding guest expectations

The successful Receptionist Key Duties and Responsibilities:

  • To welcome guests to the hotel in a courteous and helpful manner, ensuring guest satisfaction at all times.
  • Responsible for all aspects of the day to day running of the hotel reception desk.
  • To inform the duty manager of any irregularities and record and relay any guest's comments that require management attention.
  • To be polite and friendly at all times to both customers and colleague.
  • To show willingness to be flexible at all times in assisting other departments within the hotel, as the needs of the business dictate - with the ultimate aim in mind of providing the best possible service to our guests
  • To ensure that cash is securely stored and banked in the correct manner.
  • Liaise with the reception or duty manager on a daily basis of guest issues.
  • Ensure that all checklists and procedures are completed.
  • To handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to the manager on duty
  • To maintain your departmental area is safe, hygienic and presentable at all times.
  • To co-operate and communicate with all your colleagues and managers to ensure effective departmental team work and high morale.

PREVIOUS EXPERIENCE AS RECEPTIONIST WITHIN A HIGH STANDARD HOTEL IS PREFERRED BUT NOT ESSENTIAL

In Return We Offer:

  • Hourly pay to reward overtime.
  • Company progression.
  • Pension Scheme.
  • Discounts within the company for F&B & Rooms.
  • Friendly and safe working environment as part of the Whitley Family.
  • Share of Service Charge Scheme.
  • Westfield Healthcare.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Job Types: Part-time, Permanent
Part-time hours: 24-32 per week

Salary: From £11.00 per hour

Benefits:

  • Employee discount
  • On-site parking
  • Private medical insurance

Schedule:

  • 8 hour shift
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Tips

Work Location: In person

Hotel Receptionist
Whitley Hall Hotel

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