Hotel Receptionist Harrogate, England
Job description
Full Time - 40 hours per week
Earn up to £29,672.00 per year including Tronc (tips) and enhanced pay (base salary £22,672.00 per annum).
We are searching for outstanding people to join our dynamic and fun team! We want the best of the best to join us. In return we will support your personal growth through training and development paths, and celebrate and reward your success!
A career in hospitality just got more appealing - Rudding Park Work Perks
We understand hospitality can involve anti-social hours. All contracted staff who earn less than £36,000 full-time annual salary can earn up to an additional £3.00 per hour:
Sunday - Thursday from 7pm - 5am = extra £1.00 per hour
Saturday and Sunday from 5am - 7pm = extra £2.00 per hour
Friday and Saturday evening from 7pm - 5am = extra £3.00 per hour!
We also recognise everyone plays their part to provide amazing service.
On top of your salary you can earn up to £1,000 service charge per quarter (points based criteria for eligibility).
You can buy up to 5 additional holidays after 3 years' service, join the cycle to work scheme, get complimentary use of the golf courses and driving range, discounts in food & beverage outlets, bedrooms, Spa and Holiday Park.
Plus other great benefits!
Rudding Park offers Live in Accommodation to help get you settled into your role. We also support finding alternative living accommodation in the local area.
If you do live out, we offer a Taxi Policy and contribute towards your taxi to and from work outside of the designated bus times Monday - Saturday and all day Sunday.
About the Role
We are looking for an outstanding receptionist to be the first point of contact for guests to our award-winning hotel. The role is varied and no two days are ever the same, therefore, it would be ideal for someone who enjoys being hands on and part of a small tight knit and professional team.
A typical day would include:
- Preparing reports for the day
- Checking people out of the hotel
- Checking correspondence and allocating rooms to guests
- Chasing up late checkouts
- Checking guests in
- Handling any queries and complaints
- Support all departments across the resort by communicating in a clear and concise manner.
- Under taking basic concierge duties as required - this may include assisting with luggage.
About You
- Passionate about providing our guests with the best service
- Genuinely care about the guest experience
- Empathetic and a caring, passionate personality
- Understand that our service is second to none and therefore be able to demonstrate our core values: empathy, drive, collaboration, trust and passion.
- Have experience of working in a 4 star hotel or similar
- Have excellent spoken and written English.
- Possess a confident telephone manner
- Possess excellent numerical and written skills
- Have knowledge and experience of working with computer systems and Microsoft Office programmes, including Word and Excel
- A knowledge of Harrogate and the surrounding areas is beneficial, as you will deal with queries regarding local attractions and help guests with travel arrangements as necessary.
- Offer a warm welcome at all times in a friendly and professional manner.
- Excellent interpersonal skills, including a pleasant telephone manner.
- Ability to remain calm during difficult situations or in a very busy environment.
- Good administrative skills and IT literacy.
- Discreet, diplomatic, reliable and trustworthy.
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
