Hotel Receptionist

Hotel Receptionist Belfast, Northern Ireland

House Belfast
Full Time Belfast, Northern Ireland 10.42 GBP HOURLY Today
Job description

Hotel Receptionist - House Belfast

Main Job Duties and Responsibilities:

  • Welcome and greet guests
  • Answer and direct incoming calls
  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Register and check guests in
  • Verify guest's payment method
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accounts
  • Liaise with necessary staff including housekeeping and maintenance
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • Process accurate payment of guest accounts
  • Enforce rules and policies of the hotel
  • Maintain a neat and orderly front desk and reception area

Education, Skills and Experience:

  • High school diploma or equivalent
  • Guest/customer relations experience, preferably in a hospitality environment
  • Strong working knowledge of relevant computer software including MS Office and booking and payment systems
  • Numeracy skills
  • Administrative skills

Key Competencies and Qualities:

  • Customer service orientation
  • Attention to detail and accuracy
  • Planning and organizing
  • Ability to multitask and prioritize
  • Professional appearance and attitude
  • Effective verbal and written communication skills
  • Ability to handle stress and stay calm under pressure
  • Decision making and judgment skills
  • Team work
  • Flexible regarding work schedules
  • Ability to respond appropriately to customers and guests

Opportunities available for flexi – work, with morning, daytime and evening shifts available to support flexibility and work life balance with full time and part time roles available.

The Package:

  • Part – time and Full – time contracts available
  • Flexible working
  • 28 days holiday

Skills:
Previous customer service experience desirable Previous experience in similar role desirable Ability to work under pressure Ability to work as part of a team Previous Hospitality experience Ability to work to a set standard

Job Types: Full-time, Part-time

Salary: £10.42 per hour

Schedule:

  • 10 hour shift
  • 8 hour shift

Ability to commute/relocate:

  • Belfast: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: House Receptionist

Hotel Receptionist
House Belfast

www.nolaclan.com
Dublin, Ireland
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
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