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Job description

At the Crowne Plaza Royal Victoria in Sheffield, we are looking for a Receptionist who can work 5 shifts per week. The role of a hotel receptionist is a varied role where no two days are the same and you will be required to work evenings and weekends as part of the role.

MAIN RESPONSIBILITIES:

• Adhere to all business policies at all times
• Have a good working knowledge of the hotel and its facilities together with the surrounding area.
• Show an excellent standard of hospitality from the Reception Desk.
• Be fully conversant with the Front Office system (Amadeus) operating to company standard.
• Be fully conversant with all aspects of cash handling including banking procedures, foreign currency, floats, change orders and petty cash.
• Have a basic knowledge of Reservations procedures and be able to take a reservation efficiently and to the company standard.
• Completed tasks as outlined in the Reception shift procedures.
• Be fully aware of all the Emergency Drills and procedures attending statutory Fire, Health & Safety courses when required.
• Attend other training courses and departmental meetings when required.
• Up-sell hotel products (restaurant, room up-sell, etc.)
• Ensure “Forgotten Something” is stocked at all times.
• Familiarise yourself with the days business – departures and arrivals, identifying regular guests, VIP’s, Rewards Club arrivals.
• Ensure Rewards Club member packs are created each day and postcards delivered to rooms prior to the guests arrival
• Ensure Rewards Club members are acknowledged on arrival and provided with the requested Welcome Amenity (where appropriate)
• Acknowledge all Stay Preferences and fulfil them wherever possible, ensuring this is communicated to the guest at all times, whether they could be accommodated or not.
• Complete and distribute Rate Your Stay each day
• Ensure any maintenance defects are logged correctly
• Take any event payments, recording them correctly in Amadeus and informing the relevant member of staff
• Any other reasonable duties.

Job Types: Full-time, Permanent

Salary: £7.50-£10.00 per hour

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Sheffield, S4 7YE: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: CPRV Rec