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JOB SUMMARY

The Hotel Manager will report to the General Manager for the South West England and Wales Cluster and will be the business leader of property operations strategy at the Delta by Marriott Swindon

The Hotel Manager will hold the responsibility of Front Office, Recreation/Fitness Center, Housekeeping, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Working directly with Department Heads and in some cases executive committee members to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. Accountable and responsible for ensuring the operation meets the brand target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. The Hotel Manager will work with the Cluster team and act as the conduit to deliver the agreed operational strategies to deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees providing a return on investment.

CANDIDATE PROFILE

REQUIRED:

• Operations manager / limited service GM with 5+ years of progressive experience in hotel industry.
• Proven business acumen with good financial and analytical skills (e.g., ability to analyze P&L statements, develop operating budgets, forecast)
• A working commercial understanding including revenue management, ecommerce and sales.
• Has demonstrated the ability of building high performance operation teams.
• Strong communication, coaching, mentoring, negotiation and mediation skills; is able to articulate compelling ideas
• Change management - must have the ability to support, manage and initiate change within the organization, taking steps to remove barriers and or to accelerate its pace and implementation.
• Able to develop and maintain effective relationships with both internal and external stakeholders.
• Demonstrates ability to deliver results under difficult trading conditions, and shows capability when faced with complexity and ambiguity.
• Experience in evaluating business trends, developing and successfully implementing new operational programs and strategies that enhance business performance.
• Demonstrates success in evaluating risks and developing proactive strategies and plans to mitigate business issues.
• Successful track record of creating positive associate and customer relations.
• High proficiency (speaking, reading and writing) in English is required.
• Previous experience in the Leisure Market.desirable

PREFERRED SKILLS AND KNOWLEDGE:

• Ability to creatively execute against a defined strategy and drive results; can create unique guest experiences and maximize revenue.
• Broad business view, solid business acumen obtained from a strong understanding of hospitality.
• Translates business needs into what needs to get done; ensures that all work is completed effectively, solves problems and monitors the progress of work against schedules, budgets; maintains high performance standards
• Deliberate in actions driving a clear a sense of urgency in others. Capable of juggling multiple operations and dealing effectively with changing and ambiguous situations.
• Leads the on property teams and drives actions through all resources whether they are on property or cluster based.
• Self-motivated with the ability to take constructive action without relying on direction from others
• Ability to manage customer preference, loyalty, and engagement drivers and actions
• Good organizational skills
• Good communication skills (verbal, listening, writing, presentation)
• Good problem solving skills, encouraging new innovations where appropriate
• Strong associate relations and customer relations skills
• Recognizes, celebrates and rewards individual and collective successes
• Proven success in talent management (hiring and development)

Education and Professional Certification

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 5 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 3 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

OTHER CONTRUBUTING FACTORS:

• Experience as a General Manager in limited or small full service property. Hotel Manager or Director of Operations experience in full service property.
• The Hotel Manager role requires flexibility in working hours in line with operational needs to include weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Language Requirements: Multi-lingual an advantage but not essential
• Travel Requirements: This job requires minimal travel
• Location requirements: The Hotel Manager will be located at the Delta by Marriott, Swindon Hotel.

CORE WORK ACTIVITIES

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition within the market; explores new operational business opportunities within hotel; support cluster team in developing business plans for the hotel, which are designed to maximize property customer satisfaction, profitability, and market share; ensures property business plan is aligned with Delta by Marriott brand business strategies; translates Delta by Marriott global strategic plan into one that can be executed on all properties within the cluster.

Business Strategy Execution

Executes business and operational plans for his/her hotel, which are designed to maximize customer satisfaction, profitability, and market share; ensures that individual property business plan and employees are aligned with the various brand business strategies; holds property leadership team accountable for successful delivery of business plans; encourages property leadership teams to experiment with new ideas and takes calculated risks to improve guest satisfaction and profitability; Together with cluster team evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing

Works closely with the Cluster Sales and Marketing team to develop revenue generating strategies for the property; Helps identifying new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals;

Talent Management and Organizational Capability

Creates a cohesive and high-performing hotel leadership team that continuously strives for positive results and improvement; coaches hotel operations team members by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Brand Champion

Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through operationally in the guest experience; communicates a clear and consistent message on property regarding the various brand goals to employees, the cluster leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees within the hotel; champions change; inspires and motivates teams to achieve operational excellence; represents Marriott and its brand values in all leadership actions.

Finance and Business Information Analysis

Reviews business related data for all operational departments within the hotel, including market share, financial performance, inventory, employee engagement, and customer satisfaction; analysis of business information to proactively address changing market conditions, ensures each department acts within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Signs off and is fully accountable for the hotel operations; Collaborates predominantly with the Cluster Team in particular Revenue Management, Sales & Marketing, and Finance to effectively manage the P&L; Supports the cluster team with the preparation and presentation of the property operating budget and CapEx plans to MVP, area team and ownership;