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Job description

We are recruiting a Hotel General Manager for The Hilcroft Hotel. 32 bedrooms, £2m per annum turnover. Extensive and busy non-resident F&B. Popular function space and wedding venue with strong connections in the local community. Part of an independently-owned group of three Scottish hotels. The hotel has a strong reputation and we now seek to drive standards and volumes to another, higher level. This includes embracing new technologies to improve guest experience and efficiency. We are a Living Wage Employer.

Job Brief:

The successful candidate will be responsible for overseeing all aspects of the business. Must demonstrate knowledge and experience in all phases of hotel management, food and beverage, events and sales & revenue management. Must be willing to embrace and drive change including technology upgrades. We place a strong emphasis on training and continuous improvement for the entire team and you must be enthusiastic about delivering this. Your goal is to consistently improve the product, team performance and to maximise sales and revenue through customer satisfaction and employee engagement with a focus on delivering an excellent, welcoming guest experience.

Key responsibilities:

• Manage the day-to-day hotel operations within guidelines and to hotel standard operating procedures.
• Working with the department heads to establish goals and objectives that coordinate with the business owner's expectations
• Provide the vision, leadership and strategy to inspire your team to deliver exceptional service and a memorable experience.
• To be hands on and manage and lead the team to drive the success of the hotel
• Implement high quality of service and strong brand standards through regular ongoing training and quality leadership.
• Maintain operational controls, budgeting, payroll and forecasting.
• Able to build efficient rotas that ensure service standards are maintained without allowing surplus staffing that would overburden the payroll.
• Work with management regarding guest feedback, sales results and productivity.
• Maintain stock management ensuring controls are in place and utilised to accurately order, process, track, count and analyse stock movements ensuring availability of product, minimising wastage and delivering profit to budget.
• Ensuring compliance with health and safety legislation and licensing laws
• Working with group management to ensure continuous learning and training is in place

Benefits:

• Discounted Hotel Stays across our properties and wider brand
• Discounted Food and Beverage across properties
• Discounted stays for your friends and family across our properties and wider brand

Experience:

• Hospitality: General management 4 years (preferred)

Job Type: Full-time

Salary: £41,000.00-£44,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Gym membership
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bathgate: reliably commute or plan to relocate before starting work (required)

Work Location: In person