Hotel Manager Falkirk, Scotland
Job description
Macdonald Hotel Managers play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.
Our Hotel Managers are hardworking individuals who can work on their own initiative and are key players in our hotel operations teams.
In conjunction with the General or Cluster Manager, our Hotel Managers are accountable for the people, product and profit within the hotel.
They will have previously managed a quality hotel or have experience at Operations or Deputy Manager level. They will have a proven track record in delivering customer service excellence in a highly competitive market.
They will be able to demonstrate an ability to provide inspirational leadership, motivating and developing team members to contribute towards the overall success of the business.
They will be able to deliver results, maximising profits through sales and yield, whilst exploiting opportunities for growth within the business.
This is a senior position in our hotel operations team and you will be required to be flexible in your approach to driving performance in a 24/7 business.
Situated in the Central Belt within easy reach of Edinburgh, Glasgow and Stirling and less than 30-minutes’ drive to Edinburgh Airport
Main Purpose of the Job - To deliver excellence in customer service, and maximise profits through sales and yield, whilst exploiting opportunities for growth within the business.
To provide inspirational leadership, motivating and developing team members to contribute towards the overall success of the business.
To be fully accountable for the people, product and profit within the hotel
Job Specific Accountabilities –
· In conjunction with the General Manager/Cluster General Manager, to develop and deliver an innovative business plan for the business in line with the strategy for Macdonald Hotels
- To ensure the implementation of a consistent sales plan within the business, maximising and directing the sales resource and liaising with the Key Account Manager
- To proactively analyse and exploit the commercial and financial opportunities of the business in terms of costs, controls, productivity levels, competitor activity, room rate revenue, product and property development
- To ensure regular reviews of pricing strategy within the Business in conjunction with the General Manager/Cluster General Manager
· To react with urgency to any forecasted sales and profit shortfalls to budget.
· To recommend and assist in the implementation of activity to stimulate short-term sales revenue and support with aggressive cost controls to protect budgeted profit targets
- To recruit, coach and develop the team.
- To establish highly motivated teams who take ownership for the achievement of the business objectives within the Hotel.
- To maximise individuals’ potential through a positive commitment to training and development and succession planning at all levels
- To identify generic training needs to address business issues, using the resources effectively to solve them
- To ensure effective consultation with employees is in place within each hotel
- To champion company values adopting an open and consultative style of management providing a role model for all the team
- To motivate the team to gain commitment to ensure the achievement of the agreed Macdonald Hotels operating standards
· To lead, develop and empower employees to deliver operational best practice, identifying opportunities andmaking recommendations for improving efficiency and quality of service
- To adopt a consultative and participative style of leadership which encompasses Macdonald Hotels values and inspires employees to make a positive contribution to the business
- To ensure that all reporting systems are adhered to
- To be an Ambassador for the Commitment to Excellence ethos and programme
- To create a customer responsive culture where exceptional customer service prevails
- To employ resources effectively and promote the communication of best practice throughout the business and the group
- To maintain and develop Brand Values and operational core standards
- To be involved in agreed activities within the local community aimed at enhancing our competitive advantage and increasing Hotel profitability through local networking
- To monitor and follow through any shortfalls on accounting practices and security in the hotels.
- To ensure compliance with all statutory and legal requirements, and that internal audits are completed and actioned
To communicate all new legislation to all management for implementation.
Please consider the above criteria carefully before starting your application, as when recruiting it’s important to us that we are the right choice for you, as well as you being the right choice for us. We believe it is the people we employ that make the difference to the experience of our guests. Our people take pride in what we do, and the standards we expect. They are passionate about working with Macdonald Hotels and care about doing their very best for every guest.
Job Type: Full-time
Salary: Up to £50,000.00 per year
Benefits:
- Canteen
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
Supplemental pay types:
- Bonus scheme
- Tips
Work Location: In person
