Service Delivery Administrator Swindon, Wiltshire, South West England, England
Job description
Service Delivery Administrator
22 hours per week, over 4 weekdays. Permanent.
Pro rata £12,779.28, FTE £21,492.42
The post holder will work as a member of the Service Delivery Team providing effective and efficient administrative support primarily the adult and older carer service.
Closing Date: Monday 4th September 2023 at 5pm
Please note: We may bring the closing date forward if we receive a high volume of applications. For an informal discussion regarding this role, please contact us on 01793 531133, and ask to speak to Stuart Ilbury, Head of Service Delivery Adult and Older Carers.
To be considered for this position, you are required to complete the application form (you can complete the online application form on our website or download the form) and outline how you meet the requirements of the job description and person specification. Swindon Carers Centre is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. A Basic Disclosure and Barring Service check will be required for this post.
We adhere to a policy promoting equality of opportunity. No CV’s. No agencies. Many of our staff work flexibly in different ways. Please talk to us at interview about the flexibility you need. If you are an unpaid carer, we can discuss how we can help you to balance work and your caring role. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Swindon Carers Centre will retain all unsuccessful applications for 12 months after the date of interview and may contact you during this time regarding future job opportunities. All applications will be destroyed following the 12-month period.
All information for applicants is on our website: www.swindoncarers.org.uk/working-with-us
Person Specification Qualifications/ Education and Training Essential / Desirable
Minimum of five GCSEs (grade C or above) or equivalent, including English D
Administration qualification or demonstratable experience D
Personal Qualities/ Attributes Essential / Desirable
Demonstrate patience, empathy, trust, and respect for service users & colleagues E
Person centered approach to service users with understanding and appreciation of their individual needs E
Commitment to service improvement E
A positive and flexible /adaptable approach to working practices across the organisation in line with contractual obligations E
Recognition of the importance of professional/personal boundaries with service users and colleagues E
Ability to work collaboratively in a team E
Proactive and solution focused approach to work with service users E
Self-confident E
Confident and articulate communication skills; able to communicate effectively face-to face, via telephone and email, with people at all levels E
Knowledge, Skills, and Experience Essential / Desirable
Ability to organise and prioritise own workload and manage time effectively E
Computer literate and able to use Microsoft Office including e-mail, internet, and databases. E
Experience of working to complete own tasks as well as in a team E
Effective record keeping skills E
Experience of working in the voluntary/Health and Social Care sector D
An understanding of general carers issues D
What our Staff Say - Why do you stay working for Swindon Carers Centre?
“SCC values and commitment to carers.”
“I have more than one reason for staying! But the main ones are that I have autonomy in how I organise my work, I feel that my work is of value, and I feel well supported and valued by my line manager.”
“I wholeheartedly believe in the culture, vision, and values, which is why I have stayed with SCC for so long. I love my job and the people I work with, which is so important when working in the sector we do.”
“Job satisfaction.”
“I enjoy working in a voluntary sector to support the local community of unpaid carers. I feel we offer a variety of support and do not expect one size to fit all. I enjoy working with a likeminded team across the whole of SCC. I also enjoy the autonomy that is extended to me with me role.”
“I enjoy my varied role within SCC and working in an area that matches my skill set and knowledge. It is a very rewarding role and can change week to week.”
“SCC is the best organisation for me to be part of to be able to support as wide a range of carers as possible.”
"Dedicated to its mission, vision and values.” “I LOVE my job! I enjoy the variety involved, working with all my colleagues, getting out into the community and the feeling that we are a big family.”
“I appreciate the flexibility, the opportunity for career growth, and the good relationships with colleagues. We all share the same vision and are dedicated to ensuring carers are supported to the best of our ability.”
“Continually learning.”
“It's great working environment in. Colleagues and management treat each other with respect. Another positive is that SCC has adopted hybrid working. It's great to have the flexibility to be able to work from home or in the office.”
“I enjoy the challenge, I like the people I work with, and I like the flexibility offered.”
Employee Entitlements and Benefits
Annual Leave All staff are entitled to 25 days paid leave (pro-rata for the first year of service and for part-time staff), rising by 2 working days after 5 years continuous service to 27 days (pro-rata for part-time staff) and by a further 3 days after 10 years continuous service to 30 days (pro-rata for part-time staff).
Flexibility Swindon Carers Centre offers employees the opportunity to work flexibly, with a mixture of working from our office location and from your home address.
Birthday Day Off All staff are offered a fully paid day off for their birthday.
Subsidised Parking (limited availability) Swindon Carers Centre offer subsidised parking for all employees (subject to availability) at Fleming Way car park.
Refreshments All staff have access to free refreshments in the office including tea, coffee, and dispenser water.
Emotional Support Helpline Swindon Carers Centre offers all staff and their immediate family members (providing they live with the staff member and are over the age of 18) access to a free and confidential counselling service 24 hours a day, 365 days a year.
Staff Wellbeing Swindon Carers Centre continuously supports our staff and their wellbeing. We have many policies and procedures in place to help us support everyone is the best way possible. All staff have regular supervisions and annual appraisals to support with workload and wellbeing. We always strive to do the best we can and have a Wellbeing Programme to offer further support.
Health and Fitness All staff have access to discounted membership rates at selected gyms in Swindon.
Job Types: Part-time, Permanent
Part-time hours: 22 per week
Salary: £12,779.28 per year
Benefits:
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in Swindon, SN1 1HE
Reference ID: 202308 SDA AC/OC
