hotel manager Hemel Hempstead, England
Job description
Aubrey Park is an independent hotel conveniently close to St. Albans and Hemel Hempstead being only 5 miles from both towns. A stylish hotel set in 9 acres of landscaped gardens and woods.
As a hands on Head Receptionist, you will be able to deliver high standards of services to all hotel guests and drive profit from the business focusing on quality. Provide training on hotel policies and procedures to enable Receptionists to carry out their duties.
The role:
- Deliver the highest levels of customer service to our guests at all times
- Ensure our guests’ expectations are constantly met and exceeded
- Communicate with all departments within the hotel regarding guest requirements
- Ensure all revenues are posted and guest ledger and PM accounts are balanced to credit limits and have correct back up for billing
- Manage the control and security of all floats, tills and cash deposits in accordance with hotel procedure
- Train and develop all members of the Reception Team to achieve and maintain standards to the highest possible level
- Prepare weekly rotas
- Actively seek ways to improve the Reception and Front Office operation in partnership with the Hotel Manager
You:
- Strong organisational and communication skills
- Good command of the English language
- Previous Hotel Reception experience is supervisory or management role is essential
- Excellent leadership skills
- Courteous, friendly and warm nature
- Passion for providing a consistently high standard of customer service
- Flexible to work shift work patterns which will include early mornings, late evenings and weekends
- Ability to prioritise and organise workload
- Proven ability in a similar role and knowledge of Opera would be advantageous
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Sorry we do not provide live-in accommodation
Job Types: Full-time, Permanent
Salary: £27,000.00-£28,000.00 per year
Work Location: In person
