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Job description

Artemis Hospitality is actively seeking an experienced hotel General Manager to join our team at Beach Street Inn & Suites. Our General Managers understand the value of developing a team that works towards their full potential to deliver an amazing guest experience. The General Manager will oversee all operational activities and departments, ensuring all required standard operating procedures are being consistently followed and maintaining service culture to exceed guest satisfaction as well as our quality assurance benchmark.

Essential Functions and Responsibilities of this position include but are not limited to:

• Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
• Developing and Building Teams - Encouraging and building mutual trust, respect and cooperation among team members.
• Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and one-on-one coaching when needed.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Supervising Team Members - Supervising and managing team members. Managing all day-to-day operations. Understanding team members’ positions well enough to perform duties in their absence.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Communicating with Supervisors, Peers, and Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Guiding, Directing and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Administrating Recognition Programs - Participating in team member recognition programs, officially recognizing good quality, performance, and service.
• Organizing, Planning and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Tasks performed daily (regularly): Review/verify daily reports, responsible for bank deposits, petty cash, guest relations, public relations, facility inspection, sales calls, maintenance of accepted standards of operations, monitor performance to forecast.
• Tasks performed periodically: Hire/train/coach/delegate/terminate team members, negotiate contracts for goods and services following company policy, negotiate groups along with room sales, order supplies and approve invoices for payment, monitor and collect receivables.
• Other duties from time to time as assigned by Regional Director of Operations

Benefits
Medical, Dental and Vision Insurance, 401k, FSA, HRA, EAP, Vacation and Sick Leave are offered with this position along with a Team Discount Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates.

Education
Bachelors or better in Hospitality and Resort Management.

Experience
5 years: Previous hotel management experience required
Experience going through renovations
Experience in boutique hotel a plus

Job Type: Full-time

Pay: $78.00 - $100.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Vaccination required. Use of PPE and social distancing.

Ability to commute/relocate:

• Santa Cruz, CA 95060: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fully vaccinated against Covid-19? (Mandatory)

Experience:

• Hotel management: 5 years (Required)
• Hospitality: 7 years (Preferred)

Work Location: In person