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REF 36535

Front of House Executive Host - Victory Road, Derby and Duffield

Weekly hours: 37.5h

Salary: £25,000.00

Hospitality Experience is preferred

Main duties

• Work as part of a team to support the day-to-day running of the houses and conference facilities
• To host high profile customers with discretion and 5 star excellence
• Provide a VIP Concierge Service, including “Meet and Greet” and Reception duties
• Develop effective relationships with external customers, internal hosts and client personnel at all levels of the Organisation
• Flexibility in working hours, including travelling between two derby locations, evening working with occasional overnight stays
• Manage diary visits, calendar bookings and all logistics in support of customer visits
• Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
• Work with the kitchen team to help co-ordinate Catering requirements.
• Ensure high standard of cleaning and maintenance requirements are met and issues escalated as necessary
• Fully understand and comply with client strategy, policies and procedures
• Support Emergency, fire Procedures and first aid as necessary
• Comply with all health and safety processes

Person Specification

• Strong professional image
• Customer focussed – always putting the Customer at the forefront of everything you do.
• Be adaptable to a changeable working environment and able to operate on a flexible rota system
• Strong teamwork skills
• Willingness to take initiative and make decisions
• Ability to communicate confidently and effectively with clients and customers
• Approachability and flexibility
• Organisational and Time Management Skills
• Ability to Problem Solve and escalate when necessary
• hospitality experience is preferred

• Meticulous attention to detail

• Knowledge and operational experience of Microsoft Office software
• Desire to continually improve and self-develop