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Housing Options provides advice and assistance under the Council’s corporate duty to help clients who are homeless or at risk of homelessness. The service provides assistance to vulnerable people when they are in greatest need.

The post holder will be expected to provide advice and assistance at first point of contact, to clients who have applied as homeless to the Council. This includes responding to queries through telephone and email contact and generally supporting the roles of the Frontline Assessment Officers by assisting with progressing homeless applications through investigations and enquiries.

Experience of working with the public, in a housing related environment will be an advantage. You will need the skills to cope under pressure in a busy and challenging environment.

This post is temporary until 31st March 2024.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This post is subject to Disclosure and Barring Service Standard checks.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Due to the current COVID -19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview or for an informal conversation about the post process please contact Denise Wheten, Homeless Assessment Manager on 029 20 570690/07791323266.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

Important information you need read in order to complete your application:-

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:-

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice