Home Claims Customer Advisor - Newport - **12 month fixed term contract ** Newport, Newport, Wales
Lloyds Banking Group
Full Time
Newport, Newport, Wales
21285 - 23650 GBP ANNUAL Today
Job description
End Date
Sunday 12 February 2023
Salary Range
£21,285 - £23,650Agile Working Options
Job Description Summary
Please see full job description below
Job Description
At Lloyds Banking Group our primary purpose is to help Britain prosper...
And as a leading insurer we understand the importance of a home and what protecting it means to our millions of customers.
We’re currently looking for genuinely motivated people to join our contact centre teams on a 12 month fixed term contract supporting home insurance customers across our Lloyds Bank, Bank of Scotland and Halifax brands.
Once you've completed your classroom training, you will have the benefit of working in a hybrid way. Hybrid is a mix of working at home and from an office. You will predominantly work from home (assuming the necessary criteria is met) but there is an expectation for all colleagues to work from the office based at Newport Tredegar Park at least one day per week (this is subject to change). Colleagues may choose to work from the office more frequently if they choose to.
Newport Tredegar Park offers the below:
- Free on site accessible parking
- 2 mins from junction 28 of the M4
- Starbucks coffee shop and restaurant on site
- Mini kitchenette with microwave and free coffee/tea making facilities
- Comfortable break out areas and sofas to enjoy on your breaks
We will give you a competitive salary between £22,000 - £24,834 (depending on experience) with a bonus opportunity of c5%.
You will be able to use some of your salary on a range of options such as:
- Buying extra or selling holidays to suit from your 30 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!
You'll also get the following:
- Various share schemes (including free shares)
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further everyday discounts on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
We also have a number of free health and well-being offerings and generous parental/adoption leave policies.
Everything is geared to suit your lifestyle, and we'll also be investing in your future.
So if you think you can deliver a service amazingly over the phone then this could be the opportunity you’re looking for...
What's involved?
You’ll be taking customer calls and doing your level best to guide the person at the other end of the line through products and features to meet their needs.
You’ll take the care to understand what matters to them and if you don’t know the answer then you'll have access to plenty of colleagues that do...
We'll teach you all about our products and processes and you'll learn to become more knowledgeable every day...
These are the things we're looking for:
- Crucially, you’re a people person working with your team to provide an essential service to our customers.
- The empathy and passion to put yourself in the customers' shoes and ask the probing questions needed figure out how we can best meet their need.
- The passion and commitment to deliver on your promises and going above and beyond for people to ensure their policies needs are met.
- And you've the attention to detail and communication skills to produce written correspondence as required.
No need for any previous financial services experience - we’ll provide all the knowledge you'll need in a comprehensive training programme. But we'll be looking for a solid work ethic and eagerness to learn from day 1.
We'll just need you to commit to 35 hours a week on a three weekly rota basis covering our opening hours (Mon to Fri 8am-6pm and Sat 9am-1 pm).
And for the home-working element we'd ask for you to have a good broadband connection and a quiet place at home to work.
As a company we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if any reasonable adjustments are needed to our recruitment processes, and we'll try to accommodate them...
So, if you're confident on the phone and have a genuine passion for helping people then we’d love to hear from you...get in touch by applying today!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
