Home-Based Out of Hours Call Centre Agent

Home-Based Out of Hours Call Centre Agent Remote

RT24/7
Full Time Remote 10.5 GBP HOURLY Today
Job description

Home-Based Out of Hours Call Centre Agent

Location: Remote/Home-based

Salary: 10.50 £ / hr

Job Type: Part- time

All you need to become a RT247 HomeAgent is a modern Windows PC/ laptop,

accessories which meet our requirements and Previous call centre or customer

service experience.

We are currently recruiting for Home-Based Out of Hours Call Centre Agents to join our

team. As a Home-Based Out of Hours Call Centre Agent, you will be responsible for

providing excellent customer service to our clients outside of normal business hours,

including evenings, weekends, and holidays.

We are looking for flexible and reliable call centre agents to take inbound calls from housing

residents about emergency repairs.

We work weekdays evenings from 4pm and weekends 24/7 .

We have several positions to fill for part time shift patterns across weekend hours with a

variety of shift patterns on a fixed or rotational basis as well as a flexibility to pick up open

shifts during weekdays when needed.

Responsibilities:

- Answering inbound calls and responding to customer inquiries in a timely and professional

manner.

- Providing customer support and resolving issues in a courteous and efficient manner.

- Documenting all customer interactions and maintaining accurate records.

- Adhering to company policies and procedures.

- Meeting or exceeding call handling and customer service targets.

Requirements:

- Previous call centre or customer service experience

- Excellent communication skills and phone etiquette

- Ability to work independently and as part of a team

- Reliable and self-motivated with excellent time-management skills

- Ability to work flexible hours, including evenings, weekends, and holidays

- Must work from somewhere in the UK

- Must have access to a Windows laptop/ PC, corded phone with a headset/ USB

headset with microphone , high-speed internet (no Wifi) and a quiet/ secluded

workspace with a desk and chair.

** Please note : Apple computers are not supported. Wireless cellular network or Wi-Fi

connections are not allowed

Just so you know

IT requirements can vary by account and change over time, please check with us to confirm

your equipment specification is correct and ready for you to join. We’re also on hand to help

you through the IT purchase process.

Training

Full training will be provided as part of the onboarding & induction process and will involve

‘classroom’ training sessions followed by a comprehensive ‘real-world’ buddying , coaching

and mentoring programme once you ‘go live’ with handling calls.

Shifts

Shifts are allocated on a 3 Monthly ‘lock and roll’ basis ; meaning shifts are broadly fixed 3

months in advance with minor adjustments subject to monthly review.

Typical shift options range from 4-6 hour shift cycles ; although multiple shorter shifts of 2-4

hours (Typically early evening during the week and early morning - early afternoon at

weekends ) as well as some late evenings are also being considered.

We offer a supportive work environment where you can grow and develop your skills. If you

are passionate about providing excellent customer service and enjoy working from home, we

want to hear from you.

To apply, please submit your CV .

Thank you for your interest in this position. We look forward to hearing from you.

Job Types: Part-time, Permanent, Zero hours contract

Salary: £10.50 per hour

Benefits:

  • Flexitime
  • Work from home

Schedule:

  • Every weekend
  • Flexitime
  • Holidays
  • Monday to Friday
  • Weekends only

Experience:

  • customer service/ call centre: 1 year (required)

Work Location: Remote

Home-Based Out of Hours Call Centre Agent
RT24/7

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