Customer Advisor Liverpool, England
Job description
- Are you looking for a role in a fast-paced call centre environment?
- Do you want to work for a leading consumer law firm?
- Can you start work on Tuesday 5th September?
- Do you have an interest in providing quality customer service?
Job Specifics
You will play a key role at Slater and Gordon and will be our customer’s first point of contact within the business, answering calls via a dialler system and will be based in our Liverpool call centre.
This is a fast-paced call centre role and we are looking for candidates that can provide excellent customer service over the phone
We offer fantastic, in-house training that will require your full attendance throughout the first 3 weeks which will be Monday - Friday 09:00 - 5.30pm
You will then be required to work 5 days, shift pattern rotational between Monday to Friday, 8 hour shifts between 8am – 8pm.
This role is working within the personal injury department, which deals with workplace injuries, road traffic matters and medical negligence.
Responsibilities Include:
- Working on a dialler system to manage inbound and outbound customer enquiries
- Working in a fast-paced call centre environment, giving our customers the best experience possible
- Understanding the needs of clients, empathising, and always providing a high level of client care.
- Engage with customers in a friendly and professional manner while actively listening to their concerns, receiving new enquiries
- Offer support and solutions to customers in accordance with the company's customer service policies.
About You:
- Excellent communication skills both verbal and written, great attention to detail
- Call centre experience
- Passionate about delivering exceptional customer service
- A positive can-do attitude
- Able to work at our Liverpool call centre on a full time basis
What we offer in return:
- The Liverpool office has fantastic transport links, and we offer all our employees free parking, working in a scenic location with beautiful views along the waterfront
- We want our employees to have a great work life balance, which is why we have a 37.5 hour working week, and you work from home when you work a Saturday
- The opportunity to complete your Level 3 Customer Service apprenticeship, fully funded by us!
- 25 days holiday allowance per year, plus the option to purchase an extra 5 days
- Financial incentives every month
- Pension scheme, health cash plan, life assurance and income protection insurance
- The opportunity to develop a rewarding and successful career with an award- winning law firm, countless opportunities for career progression and fantastic monthly incentives
Company Values: We do what we say we will. We own it. We sort it. We don’t wait, we create. We respect and encourage each other. We make time to live
For further enquiries relating to this vacancy please contact:
