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Customer Service Advisor - Billings

Contract type:
Homebased - Contract: Fixed Term 9 Months
Salary: £20,663 per annum



Training: 5 weeks training at our Dearne Valley site or at home

Hours: Full-Time - 40 hours per week.
Shifts - 40hrs pw. (7 hours per day) Mon – Fri 8am – 7pm. & 1 in 3 Saturdays 8:30am – 2pm

Job title:

Home Based Customer Service Advisor

Job Description:

The role:

Join Capita Experience as a Customer Service Advisor and you will be joining an exciting business committed to providing excellent opportunities to grow, develop and fast track your career. Our people make Capita Experience a truly exciting and diverse workplace – we want you to bring your whole self to work, allowing your personality and skills to shine.

• Helping customers over the phone with enquires about their water supply, home Move calls and General billing.
• Taking ownership of enquiries & valuing each customer
• Creating a positive experience for both customer and client
• Making a real difference to people’s lives

Who are we looking for?

• Excellent communication skills, understanding the needs of customers
• Great listeners!
• A genuine passion to help people in difficult circumstances
• The ability to problem solve and offer expert solutions

What’s in for you ?

• A competitive salary of £20,663 per annum
• On-site parking
• On-site canteen and shop
• Cycle to work scheme
• Access to Private Medical Insurance & Health Assessment plans
• 22 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
• Pension scheme
• Monthly incentive scheme
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

Our ‘Perks at Work’ include…

• 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
• Discounted Dining Cards offering up to 50% off food
• Discounted at home fitness plans and gym memberships
• Exclusive discounts stores including John Lewis, Currys PC World and many more
• Exclusive offers on Mobile phone contracts

Who are we?

Capita Experience is built on over 40 years of understanding the market and customer needs. We have 20 UK-based call centres, where we recruit for roles such as customer service, sales, collections and complaint handling.

A role with us will always be an exciting one with excellent opportunities to grow, develop and progress your career any way you see fit!

Equal opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive

Location:

,

United Kingdom

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)