Holiday Park Activity Co-Ordinator Leyburn, England

Leisure Resorts Ltd

Full Time Leyburn, England 11 GBP HOURLY Today

Job description

Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.

You will mirror these qualities and work well alongside our current team, helping to create an unrivalled experience for our clients. With excellent communication skills, you will be able to work well independently and as part of a team and perform to a high standard.

Your friendly approachable manner will be clear for all to see. You will strive to meet, and ideally surpass service levels and you will genuinely wish to succeed in your role with Leisure Resorts.

Role Specifics

Working on a 5-star Holiday Home & Lodge Park, you will be responsible for ensuring our guests receive added value to their stay by providing a range of adventurous activities to a 5-star standard, creating additional revenue streams for the company. The successful candidate will have a great personality, being able to relate to the team and customers alike, building a professional, but friendly environment for all to enjoy. The role will involve working weekends and your responsibilities will include:

To create additional revenue streams for the company, at the same time enhancing the guests holiday experience
Creating and promoting a weekly activity programme on the park to include all age groups. i.e. archery, boules, crafting, bushcraft, competitions, guided walks, biodiversity tours, quiz night, treasure hunts etc.
To provide and deliver a range of adventure activities, for families and park guests, both on and off park
Providing appropriate interaction with the customers, of all ages
Keeping the activity area and equipment maintained to a high standard and fit for purpose at alltimes to ensure no distruption to delivery, including maintaining stock levels and order whenneeded, following our Purchasing Policy
Co-ordinating and delivering with external providers to enable additional activities are offered,i.e. guided hill walks, canoeing etc.
Developing and delivering regular themed events throughout the year in conjunction with thepark managers
Communicating activities to all guests in an appropriate timely manner, maintaining excellentknowledge of what is available on the park and the surrounding area, with a proactive attitude inpromoting the park and its offerings
Dealing with any customer issues or complaints in a professional, caring and understandingmanner, using initiative to resolve situations at the time and exceed satisfaction levels
To support other customer facing departments, as required, including reception,accommodation and F & B
Liaise with management on a regular basis, keeping them informed of the activity area needsand devlopement
Attend regular training to continue performance development
Ensuring all administration relating to the activity area is managed and organised well
Ensure hand over of duties is communicated effectively to colleagues, to ensure continuity withdelivery
Ensuring company policies and procedures are followed
To comply and work within the Company’s Health & Safety Policies
To complete any other duties requested of you by the management team

Essential Requirements

Excellent communication, customer service and organisational skills
Self-motivated and commitment to delivering excellent service
A confident and enthusiastic individual, who is able to motivate people, both staff team andencourage guests participation
A friendly and approachable personality
The ability to multi-task and prioritise work load
Works well as part of a team, but also able to work independently
Excellent observation skills and attention to detail
5-star personal presentation
A full UK driving licence is essential due to the location of the park

Desirable Requirements

A current DBS Check with the update service, but if not this will be gained during the recruitment process
Experience of delivering outdoor education and/or adventurous activities

Job Type: Part-time
Part-time hours: 24 per week

Salary: £11.00 per hour

Benefits: