Holiday Park Activity Co-Ordinator Leyburn, England
Job description
Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.
You will mirror these qualities and work well alongside our current team, helping to create an unrivalled experience for our clients. With excellent communication skills, you will be able to work well independently and as part of a team and perform to a high standard.
Your friendly approachable manner will be clear for all to see. You will strive to meet, and ideally surpass service levels and you will genuinely wish to succeed in your role with Leisure Resorts.
Role Specifics
Working on a 5-star Holiday Home & Lodge Park, you will be responsible for ensuring our guests receive added value to their stay by providing a range of adventurous activities to a 5-star standard, creating additional revenue streams for the company. The successful candidate will have a great personality, being able to relate to the team and customers alike, building a professional, but friendly environment for all to enjoy. The role will involve working weekends and your responsibilities will include:
- To create additional revenue streams for the company, at the same time enhancing the guests holiday experience
- Creating and promoting a weekly activity programme on the park to include all age groups. i.e. archery, boules, crafting, bushcraft, competitions, guided walks, biodiversity tours, quiz night, treasure hunts etc.
- To provide and deliver a range of adventure activities, for families and park guests, both on and off park
- Providing appropriate interaction with the customers, of all ages
- Keeping the activity area and equipment maintained to a high standard and fit for purpose at alltimes to ensure no distruption to delivery, including maintaining stock levels and order whenneeded, following our Purchasing Policy
- Co-ordinating and delivering with external providers to enable additional activities are offered,i.e. guided hill walks, canoeing etc.
- Developing and delivering regular themed events throughout the year in conjunction with thepark managers
- Communicating activities to all guests in an appropriate timely manner, maintaining excellentknowledge of what is available on the park and the surrounding area, with a proactive attitude inpromoting the park and its offerings
- Dealing with any customer issues or complaints in a professional, caring and understandingmanner, using initiative to resolve situations at the time and exceed satisfaction levels
- To support other customer facing departments, as required, including reception,accommodation and F & B
- Liaise with management on a regular basis, keeping them informed of the activity area needsand devlopement
- Attend regular training to continue performance development
- Ensuring all administration relating to the activity area is managed and organised well
- Ensure hand over of duties is communicated effectively to colleagues, to ensure continuity withdelivery
- Ensuring company policies and procedures are followed
- To comply and work within the Company’s Health & Safety Policies
- To complete any other duties requested of you by the management team
Essential Requirements
- Excellent communication, customer service and organisational skills
- Self-motivated and commitment to delivering excellent service
- A confident and enthusiastic individual, who is able to motivate people, both staff team andencourage guests participation
- A friendly and approachable personality
- The ability to multi-task and prioritise work load
- Works well as part of a team, but also able to work independently
- Excellent observation skills and attention to detail
- 5-star personal presentation
- A full UK driving licence is essential due to the location of the park
Desirable Requirements
- A current DBS Check with the update service, but if not this will be gained during the recruitment process
- Experience of delivering outdoor education and/or adventurous activities
Job Type: Part-time
Part-time hours: 24 per week
Salary: £11.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- DL83SP: reliably commute or plan to relocate before starting work (required)
Work Location: In person
