Holiday Homes Account Representative Kingston upon Hull, England
Job description
THE OPPORTUNITY - Holiday Homes Account Representative
Looking to join a dynamic and fast-paced team in the caravan industry? We are seeking a motivated and proactive individual to join our Holiday Home aftersales team! As our Aftersales Coordinator, you will play a vital role in delivering exceptional customer service by responding to all incoming warranty claims, general queries, and correspondence from dealers and parks.
Your responsibilities will include reviewing and making informed decisions on incoming warranty claims, managing dealer and park accounts, and identifying parts using our online catalogue or working with the in-house BOM team. You will also need to communicate effectively with dealers, parks, sales team, and the field engineer scheduler to ensure timely resolution of outstanding issues.
Who are we looking for?
We are looking for someone with strong organizational and communication skills, as well as a good working knowledge of Microsoft Office. Previous experience in internal account management and CRM systems is desirable, but not essential. Most importantly, we want someone who is willing to learn and grow with our team.
In addition to your day-to-day responsibilities, you will also have the opportunity to assist in hosting dealer and park visits, including the provision of factory tours and "Connect" training. You will work as part of a supportive team and will have access to ongoing training and development opportunities.
If you are looking for a challenging and rewarding role with a company that values its employees, we would love to hear from you. Apply today and join our team!
