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Helpdesk/Claims Assistant - Nisa
£21,255 - £23,000 plus benefits (Work Level 6C)
Monday to Friday with some weekend working on a rota basis
Remote/hybrid working, with 3 months initial training in Scunthorpe
We’re now working in a hybrid way, with colleagues dividing their time between home/remote working and the office. You can find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy

We’re looking for a helpdesk/claims assistant to join us at Nisa and provide a fantastic service to our retailers. Since Nisa was acquired by Co-op in 2018, we’ve focused on combining the best of both businesses to offer something new to independent retailers and commercial wholesalers across the UK. More scale and better product ranges give Nisa partners a real competitive advantage.

In this role, we’ll look to you to provide key support to our Nisa retailers, building positive relationships and taking their queries through to resolution. The wholesale operation at Nisa is a place where independent retailers really can flourish – and our partner support team is integral to this. You’ll be a vital part of the team, and if you can bring us the customer service skills we need, we can give you the opportunity to develop your career as a Co-op colleague.

What you’ll do

• make sure all incoming calls and emails are handled to a high standard and within the agreed timeframes and service levels
• log calls on to the in-house system, adhering to processes
• carry out investigations on queries until the issue is resolved
• provide a great service to our retailers, building positive working relationships with them
• collaborate with other colleagues and teams across Nisa and Co-op

This role will suit someone who has

• excellent customer service skills
• the confidence to use IT systems including Excel, Word, and email
• the ability to accurately carry out admin and data input
• clear communication skills
• an adaptable, self-sufficient, and flexible approach

Why Co-op?

Here you will do work that matters. We are a commercial organisation with a purpose beyond profit, and you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes

• competitive salary
• coaching, training, and support to help you develop
• pension with up to 10% employer contributions
• annual incentive scheme
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• 28 days holiday (rising to 32 in line with service)
• YuLife - an app that rewards you for exercising with discounts and vouchers for many of the UK’s biggest brands
• discounts on Co-op products and services

Building an inclusive work environment

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

Please be aware that we may close applications for this role early