help desk technician Vaughan

VetStrategy

Full Time Vaughan 55000 - 39900 CAD ANNUAL Today

Job description

The Role

Supporting VetStrategy’s Technology division, this role will be responsible for a variety of duties supporting the Corporate Home Office IT needs. He / she will be responsible for keeping records for computer assets and inventories, providing technical support and troubleshooting services to end-users to resolve any computer hardware or software issues.

In this newly created role, the successful candidate will be required to work out of the Home Office in Vaughan; some travel within Ontario may be required.

Responsibilities

Daily management of help desk queues and tickets via the Zendesk platform
Remote and onsite support when required
Create job aids and standard operating procedure for Helpdesk staff
Support VetStrategy’s standard practice management clinic software
Setup and installation of new systems and IT equipment
Providing support to end users
Troubleshooting IT issues

Background, Experience and Qualifications

Bilingual (English/French) language skills are highly desired
Diploma in Network Administration or a related program
5+ years’ experience in a similar role
Extensive knowledge of Microsoft Windows operating systems and MS Office 365
An understanding of network topologies and protocols (including firewalls, routers, switches, etc.)
Understanding of remote management tools and techniques
Superior customer service experience, technical support and IT field support is required
Ability to work with a variety of internal stakeholders and different divisions, understanding their needs
Excellent time management skills
Excellent verbal and written communication skills over the phone, in person, and through email
Set clear expectations and define key performance indicators for self
Excellent critical thinking skills with the ability to identify and solve problems
Set clear expectations and define key performance indicators for self
Ability to multi task daily projects and commitments and the ability to work independently
Highly motivated, action-oriented, and results driven with a positive ‘can do’ attitude
Comfortable working in a pet friendly environment

Our Ideal Candidate possesses the following Cultural Competencies:

We are Relationship Focused!

In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.

We Collaborate!

Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.

We Speak the Truth!

We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.

We are Humble!

We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.

We Take Care of the Rest!

We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospitals teams. We do what’s best for the hospitals not just Home Office.

About VetStrategy

CEO: Orin Litman
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.vetstrategy.com
Year Founded: 2006

Post Jobs Online Apply Job