help desk technician Vaughan
VetStrategy
Full Time
Vaughan
55000 - 39900 CAD ANNUAL Today
Job description
The Role
Supporting VetStrategy’s Technology division, this role will be responsible for a variety of duties supporting the Corporate Home Office IT needs. He / she will be responsible for keeping records for computer assets and inventories, providing technical support and troubleshooting services to end-users to resolve any computer hardware or software issues.
In this newly created role, the successful candidate will be required to work out of the Home Office in Vaughan; some travel within Ontario may be required.
Responsibilities
- Daily management of help desk queues and tickets via the Zendesk platform
- Remote and onsite support when required
- Create job aids and standard operating procedure for Helpdesk staff
- Support VetStrategy’s standard practice management clinic software
- Setup and installation of new systems and IT equipment
- Providing support to end users
- Troubleshooting IT issues
Background, Experience and Qualifications
- Bilingual (English/French) language skills are highly desired
- Diploma in Network Administration or a related program
- 5+ years’ experience in a similar role
- Extensive knowledge of Microsoft Windows operating systems and MS Office 365
- An understanding of network topologies and protocols (including firewalls, routers, switches, etc.)
- Understanding of remote management tools and techniques
- Superior customer service experience, technical support and IT field support is required
- Ability to work with a variety of internal stakeholders and different divisions, understanding their needs
- Excellent time management skills
- Excellent verbal and written communication skills over the phone, in person, and through email
- Set clear expectations and define key performance indicators for self
- Excellent critical thinking skills with the ability to identify and solve problems
- Set clear expectations and define key performance indicators for self
- Ability to multi task daily projects and commitments and the ability to work independently
- Highly motivated, action-oriented, and results driven with a positive ‘can do’ attitude
- Comfortable working in a pet friendly environment
Our Ideal Candidate possesses the following Cultural Competencies:
We are Relationship Focused!
- In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.
We Collaborate!
- Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.
We Speak the Truth!
- We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.
We are Humble!
- We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.
We Take Care of the Rest!
- We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospitals teams. We do what’s best for the hospitals not just Home Office.
About VetStrategy
CEO: Orin Litman
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.vetstrategy.com
Year Founded: 2006
VetStrategy
www.vetstrategy.com
Woodbridge, Canada
Orin Litman
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Pet Care & Veterinary
2006
