help desk technician

help desk technician Hampshire

Resourcing Group
Full Time Hampshire 30000 - 27000 GBP ANNUAL Today
Job description

We are currently looking for a business support planned maintenance supervisor with experience in the Facilities Maintenance industry to manage a team of 3 coordinators for a fantastic company in the world of FM.

This is a full time, Permanent position so if you're interested, please read on:

Job Details include:

  • Monday - Friday (40 hours)
  • Salary £27,000 - £30,000
  • Office based - Winchester
  • Reporting into - Office Manager
  • Company pension
  • 23 days holiday plus bank holidays
  • Employee Assistance Programme
  • Bupa Cashplan

Responsibilities:

  • Oversee the administration of planned and preventative maintenance (PPM) activities on a facilities maintenance contract.
  • This role involves the supervising a small team of administrators responsible for reviewing and updating the clients CAFAM system when required.
  • ensuring that the provided documentation meets the required quality and compliance standards.
  • Supervise the 3 PPM administrators alongside the office manager.
  • Carry out regular quality audits of work and documentation.
  • Ensure reporting system is up to date and issue the client KPI report to Office Manager within set deadlines.
  • Monitor sub-contractors' performance with regards to status / completion of maintenance tasks.
  • Identify any tasks that are unlikely to meet client KPIs to Office Manager and agree corrective action where necessary.
  • Issue purchase orders, work programs to subcontractors.
  • Maintain process maps and associated tools to support planning, compliance and sign off activities.
  • Deputise for Office Manager when required.
  • Any other duties, within capabilities, as directed by Office Manager

Requirements:

  • Previous supervisor or team leader experience.
  • Excellent problem solving and decision-making skills.
  • IT literate - must be confident in all Microsoft Office Packages particularly Excel.
  • Ability to prioritise and work under pressure
  • Previous experience in using CAFM systems for call handling and task logging.
  • Previous experience working in a facilities role

If this role is of any interest please contact me on [email protected] or 07342 023768

Many Thanks

Hanson

Resourcing Group is acting as an Employment Agency in relation to this vacancy.

help desk technician
Resourcing Group

www.resourcinggroup.co.uk
London, United Kingdom
Tom Kitson and Mark Stratton
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
HR Consulting
2000
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