customer service manager Felixstowe, England
Job description
Hey there, Customer Service Superstars!
Are you ready to be part of our amazing customer service team? We're on the hunt for a dynamic and passionate Customer Services Supervisor to join the Uniserve family!
Here's what you'll be doing in this thrilling role:
Help manage our current customer accounts – You'll be the go-to person for our valued customers, ensuring their needs are met and their smiles stay wide!
Maintain rock-solid relationships – You're a pro at building bridges! You'll keep our existing customers and internal teams happy and engaged, spreading the Uniserve love far and wide.
Provide a top-notch customer experience – You know how to impress! Whether it's via MS Outlook, MS Teams, or the good old telephone, you'll dazzle our customers with your exceptional service skills.
Bring on the data! You'll prepare KPI packs for customer reviews and create and maintain agreed customer SLAs, keeping everything running smoothly and efficiently.
Keep that communication flowing – You'll be the glue that holds our warehouse departments together, ensuring a seamless information exchange. Teamwork makes the dream work, right?
Always seeking improvement – You're the eyes and ears of Uniserve! If you spot ways we can up our game, you'll shout it from the rooftops and help us get even better.
A love for learning – You'll embrace every opportunity to grow and develop your skills. Lifelong learning is the name of the game, and we're here to support you all the way!
Professional and proud – You'll represent Uniserve with style, leaving a lasting impression on prospective clients and customers. Looking good, feeling good!
Now, let's talk about you! Here's what you'll bring to the table:
Customer Service Champion – With at least 1 year of experience in a customer service background, you know how to make our customers' day, every day!
Logistics Dynamo – You've got a minimum of 1 year of experience in a fast-moving logistics environment. We need someone who can keep up with our pace!
Tech-Savvy – MS Office is your playground, and you're particularly handy with PowerPoint, MS Word, and Excel. Data wrangling, no problem!
Attention to Detail – You're all about dotting the i's and crossing the t's. High-quality communication is your middle name!
Customer-Facing Extraordinaire – Comfortable and confident in customer interactions, you're the shining face of Uniserve!
Adaptability is Your Superpower – You thrive in a dynamic work environment and embrace change with open arms. Bring it on!
Problem-Solving Pro – You're the Sherlock Holmes of challenges, always finding creative solutions that leave everyone impressed. ️ ️
Time Management Master – Deadlines? Pressure? No sweat! You've got excellent multitasking skills that keep everything on track. ️
Willingness to Learn – You're eager to broaden your horizons and embrace roles across the broader W+T Commercial Team. Knowledge is power!
If you're ready to embark on this thrilling adventure, join us at Uniserve and be part of our winning team! Apply now, and let's make customer service history together!
At Uniserve we do amazing things. We are at the forefront of change, leading the transformation of the logistics and global trade management market. We have big ideas that push the boundaries and heaps of ambition that means we deliver on our promises time and again.
Uniserve is the UK’s largest independent Global Logistics, Trade Management and Technology Group. As well as competitive pay and annual salary reviews, we offer:
- Competitive Pay
- Annual Salary Review
- Competitive Bonus
- Interest Free Company loan
- Life Assurance
- Pension Scheme
- Referral Bonus up to £750 per person you refer to work at Uniserve
- Care First - Support good mental health and colleague wellbeing
- Tailored learning, progression and development plans
- Free Eye Test annually + vouchers towards glasses
- Supply Chain Academy
- Summer and Winter Hampers
- Flu Jabs
