help desk technician Abingdon, England
Job description
Our client in Milton (near Abingdon / Didcot) are looking for a temporary Helpdesk Admin to join their team on a temporary, ongoing basis. This role could last for at least 3-4 months.
Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.
Principal Accountabilities:
- Receive all visitors to the CEPR main reception in a professional manner
- Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
- Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times
- Receive recorded and special deliveries and log and contact client before 10.00 am
- Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers and the forwarding of requests to the relevant facilities team
- Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams
- Maintain computerised maintenance system on behalf of Engineering, raising, closing and filing electronic work requests as required
- Set up of the conference rooms including all AV equipment
- Book meeting rooms, taxis, car hire and hospitality as directed.
- Maintain staff holiday, sickness and absence on duty within MAXIMO, Protime and given spreadsheet
- Assist management team as and when required with admin matters
- Provide all monthly billing reports to the Business Support Team
- Manage client exhibitions, mobile phones contract, copiers and internal accounts
- Manage emergency phone and tannoy system
- To be dressed in correct uniform at all times
Person Specification
- Customer focused
- Ability to communicate effectively
- Flexibility
- Team orientated
- Previous healthcare experience preferred
- Excellent people skills
Pay rate: £12ph
Hours: 0800 - 1700 with a 1 hour lunch break. This role is expected to start at the beginning of July.
If interested, please submit a CV for consideration, and one of our team will call you back.
Job Types: Full-time, Temporary contract
Contract length: 4 months
Salary: £12.00 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (required)
Work Location: In person
About Recruitment Solutions
CEO: Robert Dutton
Revenue: Less than $1 million (USD)
Size: 1 to 50 Employees
Type: Unknown
Website: www.recsol.co.uk
Year Founded: 2001
