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frontline technical support and guidance in planning, implementation and ongoing operations of LANs and WANs, and implementation of end user computing applications and devices for Kaiser Medical groups and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk . For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: 1) Incident tickets: all secondary break/fix requests for electronic desktop equipment and 2) Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.) Each level includes the skills and duties from the previous level.

• Entry level position performing standard routine and often repetitive work under supervision of other staff.

• Minimum one (1) year desktop related experience within the last 2 years, providing routine end user support ina commercial entity.

• High School Diploma or General Education Development (GED) required.

• N/A

• 
  Microsofts MCP and/or A+ preferred.
• Knowledge of the Microsoft Windows environment; and familiarity with an PC environment. Excellent customer service skills.

• Knowledge of computer hardware/software repair and formal training in the computer or electronics industry.
• Associates degree in related field.

PrimaryLocation : California,San Leandro,San Leandro Medical Center
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 08:30 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : Q01|SEIU|United Healthworkers
Job Level : Entry Level
Job Category : Information Technology
Department : KPIT ADMIN - ITO CESM ECS NCAL 2 - 9601
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.