help desk technician

help desk technician Remote

Justwin IT Solutions
Full Time Remote 10.56 - 12.04 CAD Today
Job description

RESPONSIBILITIES:

  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk software.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilize and maintain the helpdesk tracking software.
  • Assess and apply standardized approaches and methodologies to troubleshoot and resolve technically wired and wireless network problems.
  • Document internal procedures
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Report issues to the IT Manager/ System Administrator for escalation.
  • Manage PC setup and deployment for new employees using standard hardware and software
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware and software upgrades as required.

REQUIREMENTS:

  • Current college junior or senior pursuing a bachelor’s degree in Cloud Computing and Big Data, or a related field
  • Minimum commitment of 5 days per week.

NOTE: Please attach your updated resume and LinkedIn Profile.

About Justwin IT Solutions

Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Private
Website: www.justwin.ca

help desk technician
Justwin IT Solutions

www.justwin.ca
Brampton, Canada
Unknown / Non-Applicable
Unknown
Company - Private
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