help desk technician

help desk technician Arbroath, Scotland

ESP Group
Full Time Arbroath, Scotland 25000 - 20000 GBP ANNUAL Today
Job description

This is an excellent opportunity for a Helpdesk Support Analyst to join our Service Desk team. You will be assisting the service desk to undertake investigation, diagnosis of client raised software issues leading to their solution or workaround.

The ideal candidate will have

Previous experience in a Service desk or Customer Service environment

Must have very strong technical problem management skills, able to investigate trends, to apply a methodical approach to identify root cause and suggestions for solution(s)

Strong customer service approach and a team player

Strong communication skills

Ability to manage time effectively working to agreed SLAs.

Ability to work calmly in a busy customer focused environment

Required technical experience:

  • T-SQL & Microsoft SQL Server Databases

Beneficial experience:

  • Microsoft Azure
  • Understanding of ITIL Framework
  • ASP.net and ASP.net core (C#)

help desk technician
ESP Group

www.the-espgroup.com
Kingston upon Hull, United Kingdom
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
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