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This position offers a hybrid working arrangement with minimum two days per week in the London office.

ABOUT US - based in London, United Kingdom

APT - Luxury Travel has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guests. Our company is rapidly growing and we are looking for detail-oriented Sales Travel Consultants to join our team in helping to continue to set the benchmark in travel.

THE ROLE - Sales Travel Consultant

The Sales Travel Consultant is responsible for promoting and selling our holidays over the phone to prospective customers and agent partners. This role requires exceptional communication skills, a persuasive demeanour, and a strong ability to build rapport with customers. The Consultant will work in a fast-paced call centre environment and will be responsible for meeting sales targets and providing outstanding customer service.

You MUST have travel sales experience to apply.

Key responsibilities:

• Receive inbound calls from potential travel partners and customers, effectively promoting and selling cruise and touring holidays.
• Identify customer needs through active listening and engage in consultative selling techniques to recommend products that best meet their requirements.
• Provide excellent customer service by promptly answering inquiries, resolving issues, and addressing concerns with professionalism and empathy.
• Process sales orders accurately, handle payments securely, and provide timely confirmation to customers.
• Collaborate with internal teams, such as sales, marketing, and commercial, to achieve sales targets, resolve any issues or challenges, and continuously improve the customer experience.
• Maintain accurate records of customer interactions, sales transactions, and relevant information in the CRM system.
• Participate in sales training and development programs to enhance product knowledge, sales skills, and customer service capabilities.
• Follow up with customers after sales to ensure satisfaction, address any additional needs, and identify opportunities for repeat business and referral.
• Stay up to date on industry trends, competitor offerings, and customer preferences to effectively position our products and tailor sales strategies accordingly.

Requirements:

• Proven experience in a sales role, preferably within the travel industry, with a track record of meeting or exceeding sales targets.
• Excellent communication skills, both verbal and written, with the ability to build rapport, engage customers, and deliver persuasive sales pitches.
• Strong customer service orientation, with the ability to actively listen, understand customer needs, and provide appropriate solutions.
• Exceptional interpersonal skills to establish and maintain positive relationships with customers and internal teams.
• Detail-oriented with good organisational and multitasking abilities to manage sales orders, payments, and customer information accurately and efficiently.
• Proficiency in using CRM systems and other sales tools to record and track customer interactions, sales progress, and performance metrics.
• Self-motivated and results-driven, with a strong work ethic and a focus on achieving sales targets.
• Continuous learning mindset, willing to participate in sales training programs to enhance product knowledge and sales techniques.
• Adaptability to work in a fast-paced call centre environment, handling a high volume of calls while maintaining quality and professionalism.
• Passion for travel and a genuine interest in providing memorable experiences to customers.

The position offers a hybrid working arrangement with two days per week in the London office. We offer competitive salary packages and attractive perks, including but not limited to employee discounts on travel, and opportunities for professional development and growth within the company.

Note: The job responsibilities and requirements provided above are not exhaustive and may be subject to change based on the needs of the company.

OUR VALUES

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Genuine Service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
• Better Together - We are better when we connect and collaborate, valuing all opinions
• For Tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
• Celebrate the Moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

ABOUT YOU

• You are passionate and enthusiastic about delivering exceptional customer service
• Previous experience in face-to-face, phone or customer sales roles
• An understanding of the travel industry and systems is desirable
• You have a proven track record of achieving sales targets and generating revenue
• Strong communication and persuasion skills are a must
• Flexibility to adapt with changing travel trends, customer demands, and industry developments
• Willingness to continually learn and grow

WHAT WE OFFER

• Flexible work place culture with working from home hybrid model (minimum 2 days per week in our London office)
• Supportive team environment and social work culture
• Comprehensive training across our processes & product range
• Incentives, discounts and familiarisation trips to experience our products first hand
• 20 days annual leave per year plus a bonus 5 days if requirements are met
• Overtime for additional hours worked
• Rapidly growing business with career growth and development opportunities

If this sounds like the role for you, please click APPLY and send through your resume and a cover letter outlining your relevant experience.