help desk technician Maidstone, England
Job description
Job Title Helpdesk Administrator
Location: Aylesford, Maidstone
Hours Monday to Friday 40 per week 8.30am- 5.30pm (possible flex around this 8 am - 5pm)
Hybrid working (2 days home & 3 office - after probation)
Excellent and competitive Salary
About us:
Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
Job Purpose
The role of the ARMA Helpdesk Support Administrator is to coordinate and manage our remote management application ARMA (which is an automated ordering software), focusing on our global account base, ensuring complete fleet monitoring, installation of new deployments, resolving offline DCA’s and liaising with internal and external stakeholders to deliver excellent customer service. (Full training is offered on software)
The role
· Monitoring ARMA inbox
· Monitoring ARMA/SDS Zoom support channel
· Managing and maintaining ARMA software licences
· Scheduling and Planning ARMA Coordinator tickets
· Liaising with Resource Planning team to schedule engineer calls
· Liaising with clients to deploy ARMA software and resolving offline DCA and device issues
· Completing relevant administration tasks
· Internal communication with relevant departments but more specifically CLE’s, account managers, resource planners and our billing department.
· Monitor Freshdesk (in-house ticket system) to ensure SLA’s are met
· Escalate service requests within agreed service levels
Experience & Skills Required
· Previous administration experience
· Good time management
· Excellent communication skills
· High level of accuracy and attention to detail
· Ideally experience in a support/helpdesk role
· Ability to work under pressure to specific SLA’s, to prioritise and multitask
· Excellent communication skills & telephone manner
· Methodical with an aptitude for attention to detail
· Able to work in a team as well as independently
· Adaptable and flexible to changing demands
Benefits:
-Flexible working options
-Parking on site
-33 days holiday including bank holidays
-Holiday purchase scheme
-Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
-2 paid days off per year for voluntary work to support our local communities
-Pension scheme
-Life assurance 4 x salary
-Access to Apogee Learning Academy
-Sponsorship for professional development and memberships
-Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
-Mental health first aider support programme
-Cycle2work scheme
-Discounted Gym Membership
-Eye care voucher scheme
-Free flu vaccinations
-Employee social events and recognition activities throughout the year
-HP Employee discount programmes
-Mobile phone discounts
We are a Disability Confident Committed Employer
Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Gym membership
- Paid volunteer time
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Maidstone
Reference ID: LBARMA
