healthcare consultant Staffordshire
Job description
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
This is an amazing opportunity to join our outstanding client care and administration team, providing the best possible customer service to our clients and visitors. Our client care advisors create the best possible image and first impressions of our hospital, remaining calm, courteous and professional at all times. The client care team are integral to the smooth running of the hospital, creating an overwhelmingly positive impression, making clients feel welcome and confident in our service as a whole, and exceeding clients’ and visitors expectations at all times.
This is a full-time role, 40 hours per week Monday to Friday.
MAIN PURPOSE AND GOALS:
- Define, develop, implement and communicate our client service standard and policies and procedures to ensure optimum service is given at all times.
- To be efficient, pleasant, courteous, polite, concerned and helpful to all clients and practice personnel under all conditions, always.
- Embrace client feedback, being able to adapt or change for business needs.
- Play your part in the Client Care Team of promoting a harmonious and positive team culture.
KEY RESPONSIBILITIES:
- Ensuring all clients get a prompt and friendly welcome and the client journey is positive.
- Communicating with other departments on arrivals and managing any wait times.
- Being able to answer the phone in a courteous manner and assist clients with any queries or concerns.
- Converting over the phone and email referrals into bookings within 24 hours of receipt.
- Maintain strict GDPR protocols by handling registration documents with confidentiality and accuracy.
- Be familiar with Practice Policies and Procedures. Being able to guide Clients through any documentation.
- Deal with requests from all members of the Practice in a friendly manner. Ensuring open communication at all times.
- Maintain a professional work culture around the Practice at all times.
- Have the ability to prioritise and multi-task with both Reception and Administration duties. Advising Team Leader of any issues or difficulties with adhering to timescales.
- Ensure good housekeeping is maintained on the front desk and Reception area.
- To positively promote our services and products.
- To pro-actively communicate to clients any outstanding invoices and to be confident on payment taking through various channels.
- Through training and support have a basic understanding of pet insurance, knowing what to advise Clients on excesses and information needed to ensure a quick pre-authorisation.
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
- Weekly Fruit Baskets
- Monthly Treats
About us
Part of the Linnaeus group, West Midlands Veterinary Referrals is a state-of-art veterinary hospital situated in Staffordshire offering small animal surgical referral services. At WMR we work to support our colleagues in general practice, seeing pets from across the country. We welcome a wide range of orthopaedic, spinal and soft tissue surgical cases.
We have an award-winning purpose-built hospital to provide comprehensive surgical treatment, advanced imaging, patient monitoring, and the diligent aftercare that our patients deserve. We are well equipped with CT, rigid and flexible endoscopy, extensive surgical equipment, DR and CR radiography, Doppler ultrasound, four operating theatres, separate cattery, kennels, 6 consulting rooms and more.
Nearby Lichfield and Burton-on-Trent are attractive market towns in Staffordshire, England, close to the border with Derbyshire. There is plenty to occupy your free time with easy access to the Peak District National Park, and the nearby city of Birmingham with its outstanding cultural, sporting and leisure activities. East Midlands and Birmingham international airports are within easy reach, and there are excellent regional transport links.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
