Health Care Assistant London, England

Kingsmead Healthcare

Full Time London, England 16380 - 18700 GBP ANNUAL Today

Job description

To assist qualified clinical personnel in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties. The postholder will act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team and will need to ensure the following:-

1. Nursing

New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the practice
BP monitoring
Urinalysis
Phlebotomy
Assist with childhood and adolescent immunisations maintaining any Child Health and practice records including completing any necessary claims, reporting any problems to the practice manager
Provide lifestyle advice to patients making any necessary referrals within the practice
Weight monitoring
Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed
Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
Ensure sharps bins are ready for collection
Restocking/maintenance of equipment
Restocking of clinical areas and consulting rooms

2. Administration and professional responsibilities

Participate in the administrative and professional responsibilities of the practice team
Ensure accurate and legible notes of all consultations and treatments are recorded in the patient’s notes accurately
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure appropriate items of service claims are made accurately, reporting any problems to the Practice manager
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in practice meetings as required
Assist in formulation of practice philosophy, strategy and policy
Restocking and maintenance of clinical areas and consulting rooms
To create and send recall letters for clinics
To assist in seasonal and special projects as requested e.g. flu campaign
Ordering and display of health promotion materials

3. Management of medical records

Ensure that paper records are accurately assembled in advance of each consulting session
Ensure that paper records are available in the instances of urgent consultation
Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to
Ensure correspondence, reports, results etc. are filed in correct records, either electronically or in paper form

4. Management of appointment system

Ensure total familiarity with all appointment systems including regular and incidental variations
Book appointments and recalls ensuring sufficient information is recorded as reason for appointment
Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients i.e. assist with logging in where it is an issue
Monitor effectiveness of the system and report any problems or variations to the manager

5. Any other delegated duties considered appropriate to the post

SPECIAL REQUIREMENTS FOR THE POST

An understanding, acceptance and adherence to the need for strict confidentiality
An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations
An understanding and acceptance of ones capabilities and awareness of own limitations
Ability to work without direct supervision and determine own workload priorities
Basic keyboard and computer skills
Flexibility of working hours
Excellent communication skills

Health & Safety:

The post-holder will implement and lead on a full range of promotion and management their own and others’ health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff
Responsible for hand hygiene across the practice
Co-ownership of infection control along with the Practice nurse and clinically based patient care protocols and implementation of those protocols across the practice
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage and disposal
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum twice annually)
Routine management of own team / team areas, and maintenance of work space standards
Waste management including collection, handling, segregation, container management, storage and collection
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Work effectively with individuals in other agencies to meet patients’ needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people’s needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audits, where appropriate

Job Type: Part-time
Part-time hours: 22.5 per week

Salary: £16,380.00-£18,700.00 per year

Benefits: