Health Advisor/NHS 111 Call Handler - Norwich Norwich, England
Job description
The Role
Are you looking for a better work life balance? Are you available for 12 to 37.5 hours per week? Do you want to help make a real difference to the community? Are you able to handle calls with a calm, professional and empathetic manner?
If this sounds like you, we are looking for Health Advisors to join our NHS 111 teams who deliver high quality care to our patients. This is a fantastic opportunity to start your career in the NHS 111 service with salaries starting at between £22,426 and £24,675 per annum (pro rata).
As a Health Advisor at IC24, you’re the first point of contact for our patients. When our patients dial 111, you’ll be the voice at the end of the line. It’ll be up to you to deliver sometimes life-changing advice; triaging a wide range of calls and providing safe, effective assessment and non-clinical advice using the NHS Pathways System. It can be tough, but you’ll join an experienced team of NHS 111 Health Advisors.
We provide full paid training and career development opportunities, a generous NHS pension and a competitive pay framework to progress through. This role will be based in our care-coordination centre in Norwich, Norfolk, for the first 6 months. A hybrid homeworking approach could be available if all criteria are met. So, if you’re patient focused, empathetic and up for a new challenge then we would love to hear from you!
To find out more, or if you would like a tour of the call centre before applying, please email – [email protected]
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location Norwich Care-Coordination Centre, Broadland Business Park, Norfolk. A hybrid homeworking approach could be available after 6 months
Hours Available We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week, covering a 24/7 operation.
We are confident we can find a rota that works for you but please be aware since we are predominantly an out of hours service most of our shifts involve weekend and evening work and shift patterns can vary.
Additional hours may also be available in times of peak demand.
Training
Applicants must be available to start training on either the 6th, 10th or 20th of July.
The 6th of July course will have an induction evening on the 6th of July 1800-2300 with the course running Saturday and Sunday 0900-1700 and Monday, Tuesday, Wednesday 1800-2330 for 3 weeks before you move into the contact centre for a period of 37.5 hours 'supported practice'.
The 10th of July course will run Monday - Friday 0900-1700 for 3 weeks before you move into the contact centre for a period of 37.5 hours 'supported practice'.
The 20th of July course will have an induction evening on the 20th of July 1800-2300 with the course running Saturday and Sunday 0900-1700 and Monday, Tuesday, Wednesday 1800-2330 for 3 weeks before you move into the contact centre for a period of 37.5 hours 'supported practice'.
August Courses are also available (dates to be confirmed).
To find out more about training to become a Health Advisor please click here.
What’s in it for you?
- Equivalent salaries starting from £22,426 per annum for daytime rotas, pro rata, with enhancements this could increase to £24,675 per annum dependent on hours worked
- Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Full paid training
- Learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
For a job description and person specification please click here.
Closing date: 9th of June 2023
This advert may close sooner in we receive enough applications.
We celebrate brave ideas and brave people.
careers.ic24.org.uk
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team in the first instance at [email protected].
